eCommerce Fulfillment Coordinator

Spinrite•Albany, GA

5d•Onsite

About The Position

Spinrite is the largest craft yarn and sewing thread company in North America. As an industry leader focused on driving growth and execution excellence, we are looking for an eCommerce Fulfillment Coordinator to join our growing Operations team. Reporting to the Vice President, Operations this individual will be responsible for supporting the eComm day-today operations of the B2C and B2B business. This individual will be monitoring orders for exceptions/bottlenecks and resolving issues to ensure order SLAs are met.

Requirements

Strong computer, database, and Excel skills
Exceptional listening, communication (oral and written) and time management skills
Strong analytical & data management skills and business acumen
Ability to multi-task, prioritize issues and escalate effectively
Ability to be detail-oriented and organized

Nice To Haves

Warehouse ecommerce order fulfillment experience a plus

Responsibilities

Monitor and maintain B2C and B2B orders for accuracy, ensuring successful fulfillment On Time and In Full
Addressing and resolving order issues to ensure SLA remains intact, and report and escalate issues as needed to the appropriate team
Respond to internal Consumer Care/Customer Service, and external customer order status inquiries
Identify ongoing trends and repeat issues, recommending and supporting solution implementation
Liaise and coordinate with the Warehouse Fulfillment teams, to support smooth and efficient fulfillment capacity
Monitor and maintain eComm System integrations, including order and inventory flows
Be the secondary user within eCommerce software system and be a “go to” for maintenance and updates
Manage and Optimize eComm platform to suite business needs, including KPI metrics, reports, dashboards and user functionality
Assist in optimal warehouse slotting for day to day operations and promotional opportunity
Support B2C and B2B initiatives and enablement, including new features, product launches or process changes
Generate Reports for all teams involved on eComm B2C and B2B operations and metrics
Perform other duties as required