Ecommerce Customer Service Associate

Russo Hardware • Elgin, IL

9h

About The Position

Join the Midwest’s premier power equipment and landscape supply dealer! Russo Power is looking for a Customer Service Representative to support our online sales team and deliver exceptional service to our customers!

Requirements

• Must possess good general computer skills
• Detail-oriented, organized, professional attitude and reliable
• Ability to multitask and prioritize customer interactions
• Ability to handle phone calls and emails effectively
• Strong problem solving and multi-tasking skills
• Strong written and oral communication skills
• High School Degree or equivalent
• 1+ year(s) of customer service experience (REQUIRED)
• Microsoft product knowledge

Nice To Haves

• Bilingual (Spanish) is a plus

Responsibilities

• Assist customers via phone, text, email and our online selling platforms; eBay and Amazon
• Process orders, returns, and shipping inquiries
• Provide accurate product, pricing and availability information
• Build strong customer relationships
• Deliver friendly, professional, solution-focused service
• Other duties as assigned by management

Benefits

• Flexible, family-friendly schedule (Monday-Friday closing at 4pm, rotating Saturdays closing at 12PM)
• Paid time off
• Paid vacation
• Overtime opportunity
• Major medical- BlueCross BlueShield
• Vision and dental coverage
• 401(k) employer match contribution- WE MATCH 100%
• FREE apparel, employee discounts, and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED