eCommerce Client Relation Center Intern (2026 Semester 2) - Generation H

Hermès • New York, NY

5d • Onsite

About The Position

As the eCommerce Client Relations Center Intern, you will support the Client
Relations Center team with operational, analytical, and training
responsibilities. You will gain valuable experience through executing
back-office operations for eCommerce Customer Service and assisting with
important day-to-day reporting functions.

Requirements

• Previous Operations and/or Customer Service experience helpful
• Excellent written and verbal skills; polite and professional phone manner
• High level of adaptability
• Acute attention to detail and organization
• Solid knowledge of Microsoft Office systems
• Strong analytical skills with the ability to interpret data, identify trends, and support decision-making through insights

Responsibilities

• Analyzes key performance indicators (KPIs) and operational metrics to generate actionable insights that support reporting needs for Managers and Specialists.
• Monitors open service tickets to identify patterns in pending returns and post-sale issues, ensuring timely resolution and process optimization.
• Conducts in-depth research and trend analysis on Hermes.com customer service interactions to support escalation management.
• Assists with implementing internal quality assurance protocols and conducts competitive benchmarking to uncover training gaps and provide feedback for team development.
• Designs and executes independent projects that align with personal growth objectives and contribute to operational efficiency or innovation within client relations.
• Assists with scheduling needs for eCommerce and boutiques
• Executes all other duties assigned by Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 251-500 employees