Ecommerce and Production Supervisor

Vita Coffee•Brooklyn, NY

About The Position

Position Overview: The Ecommerce and Production Supervisor oversees the fulfillment workflow for optimal efficiency and manages direct-to-consumer order fulfillment. Responsibilities Ecommerce fulfillment: Oversee and manage direct to consumer orders including managing portals, printing related documents, packing and labeling orders, batching for shipment, scheduling pick-ups as needed, managing inventory levels Weigh, fill, seal and manage inventory of roasted coffee to company standards Maintain a clean, organized and appropriately stocked workstation Pitch in as needed to support overall production workflow and efficiency Responsibilities Production Supervisor Lead the team in accurately and efficiently preparing/packaging coffee and orders to Caffe Vita standards Lead communication throughout the day to ensure production is moving in unison Create production plan for large orders, ensuring supplies and people are in place for a smooth process Develop, implement and manage double check systems for each step of the fulfillment process with an eye for catching errors before they repeat Manage internal and external channels of communication for production Ensure cleanliness and organization standards within the production workspace and common areas Conduct weekly inventory of high use items and order as needed Ensure proper usage and accuracy of equipment, escalating repair and maintenance issues as needed Manage bagged coffee inventory according to pars and freshness standards Assist in receiving and stocking all inbound shipments in compliance with company SOPs Adhere to inventory control processes as directed by the Regional Director Maintain up-to-date knowledge of all Caffe Vita products, packaging, and equipment within the production team Train and onboard new staff on operations and workflows as needed Ensure Caffe Vita's superior quality is represented in every product and all services Proactively foster an environment of professionalism and development Fully understand and enforce all safety, quality, and sanitation policies and procedures, including but not limited to HACCP, GMP, etc. Problem solve and demonstrate strong personal initiative, providing thoughtful recommendations to eliminate bottlenecks and inefficiencies Maintain reliable, consistent, and on-time attendance to scheduled shifts Perform other duties as assigned by the Regional Director

Requirements

Excellent written and verbal communication skills
Superior organizational, planning, and time management skills
Able to lead and hold team members accountable to accurately and efficiently perform tasks
Safely lift and carry up to 50 lbs. unassisted
Ability to stand for long periods of time
Ability to give and receive constructive feedback in any given situation
Ability to quickly learn new systems and/or prior experience with Microsoft Suite, (Excel, Word, OneDrive)
NetSuite, Slack, When I Work, & Paychex

Responsibilities

Oversee and manage direct to consumer orders including managing portals, printing related documents, packing and labeling orders, batching for shipment, scheduling pick-ups as needed, managing inventory levels
Weigh, fill, seal and manage inventory of roasted coffee to company standards
Maintain a clean, organized and appropriately stocked workstation
Pitch in as needed to support overall production workflow and efficiency
Lead the team in accurately and efficiently preparing/packaging coffee and orders to Caffe Vita standards
Lead communication throughout the day to ensure production is moving in unison
Create production plan for large orders, ensuring supplies and people are in place for a smooth process
Develop, implement and manage double check systems for each step of the fulfillment process with an eye for catching errors before they repeat
Manage internal and external channels of communication for production
Ensure cleanliness and organization standards within the production workspace and common areas
Conduct weekly inventory of high use items and order as needed
Ensure proper usage and accuracy of equipment, escalating repair and maintenance issues as needed
Manage bagged coffee inventory according to pars and freshness standards
Assist in receiving and stocking all inbound shipments in compliance with company SOPs
Adhere to inventory control processes as directed by the Regional Director
Maintain up-to-date knowledge of all Caffe Vita products, packaging, and equipment within the production team
Train and onboard new staff on operations and workflows as needed
Ensure Caffe Vita's superior quality is represented in every product and all services
Proactively foster an environment of professionalism and development
Fully understand and enforce all safety, quality, and sanitation policies and procedures, including but not limited to HACCP, GMP, etc.
Problem solve and demonstrate strong personal initiative, providing thoughtful recommendations to eliminate bottlenecks and inefficiencies
Maintain reliable, consistent, and on-time attendance to scheduled shifts
Perform other duties as assigned by the Regional Director