ECM Enrollment Specialist

Serene Health•San Diego, CA

16h•$23 - $28

About The Position

Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! Job Summary: We are seeking a competitive, results-driven, and high-energy ECM Enrollment Specialist to join our dynamic Opt-Ins team. This is a results focused position where the primary goal is to drive enrollment growth for our vital Enhanced Care Management (ECM) program by converting pre-qualified member leads into active enrollments. This role is ideal for a professional motivated by clear targets, uncapped earning potential, and the opportunity to connect people with life-changing health benefits.

Requirements

High school diploma or GED required; Bachelor’s degree preferred.
Minimum of 1 year of sales experience required (healthcare experience preferred).
Bilingual in English and Spanish preferred.
A Hunter's Mentality: Goal-oriented, self-motivated, and driven by performance metrics and financial incentives.
Exceptional Communication: Excellent verbal communication and interpersonal skills with the ability to persuade and influence.
Resilience & Professionalism: The ability to handle rejection, maintain a positive attitude, and act with empathy and professionalism in every interaction.
Organizational Prowess: Strong organizational skills to manage a high volume of leads and follow-ups effectively.
Tech-Savvy: Proficient with computers, Microsoft Office, and comfortable learning new software systems.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 10 pounds at times.

Responsibilities

Drive Enrollment: Execute high-volume outbound calls to a list of pre-qualified health plan members to secure enrollments in new Enhanced Care Management (ECM) benefits.
Exceed Enrollment Targets: Consistently meet and surpass daily, weekly, and monthly enrollment targets to maximize your bonus earnings.
Master the Pitch: Articulately present the value of new health plan benefits to members and their support systems, overcoming objections and closing the enrollment.
Streamline the Process: Efficiently navigate multiple health plan systems (EMR) to confirm eligibility and seamlessly onboard new members.
Build Rapport: Establish trust and connect with members through empathetic, professional, and persuasive communication.
Collaborate for Success: Partner with the care coordination team to ensure a smooth hand-off for newly enrolled members, contributing to a positive member experience.
Maintain Compliance & Quality: Uphold the highest standards of service and strictly adhere to all organizational guidelines and healthcare regulations, including HIPAA.
Performs other duties as assigned.

Benefits

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.