ECM Assistant Manager

Serene Health•San Diego, CA

About The Position

Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! Job Summary: The ECM Assistant Manager supports the Site Manager in directing, organizing, and managing Serene Health's Enhanced Care Management Program (ECM). This role assists in coordinating the full range of physical health, behavioral health, and community-based long-term services and support needed by eligible beneficiaries while developing leadership skills and program expertise. Please see schedule requirements below

Requirements

Bachelor’s degree from accredited college or university or equivalent experience required.
Minimum of 4 years of experience in a healthcare setting
Minimum of 2 years of supervisory or leadership experience
Experience working with multidisciplinary care teams
Understanding of social determinants of health and impact on patient well-being.
Knowledge of care coordination principles and best practices
Culturally competent and able to work with diverse populations.
Strong proficiency with Microsoft Office applications (Word, Excel, Outlook, etc).
Excellent verbal, written, and interpersonal communication skills.
Strong problem-solving and critical thinking abilities.
Demonstrated leadership and team management capabilities.
Ability to communicate effectively at all organizational levels.
Willingness to travel to different locations for training, meetings, and site visits.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 10 pounds at times.
Able to work in various office environments.

Nice To Haves

Bi-lingual (English/Spanish) preferred.

Responsibilities

Provides direct supervision to Care Managers/Supervisors and support staff as assigned.
Provide direct supervision to company drivers and oversee driver logistics/operations and coordinate the maintenance and logistical requirements of the Serene Health vehicles.
Assists in leading multidisciplinary teams to provide seamless care coordination for high-need, high-risk populations.
Assists in developing, maintaining, and training staff on protocols, policies, and procedures.
Helps plan and facilitate ECM staff meetings, training sessions, and professional development activities.
Supports performance management processes under Site Manager direction.
Support Manager in mentoring site supervisors and providing role guidance as needed.
Support Manager with implementation strategies to boost retention and morale.
Acts as Site Manager in their absence.
Support development of program goals, staffing patterns, and work organization.
Supports liaison activities with other Serene Health departments and external referral resources.
Helps maintain professional relationships with Health Plan partners.
Assists in implementing systems of care coordination to enhance patient outcomes.
Monitors care coordination activities and provide guidance to team members.
Assists in ensuring Health Action Plans (HAPs) are created and maintained for all ECM patients.
Reviews patient progress toward HAP goals and escalates concerns as needed.
Supports quality assurance activities for care coordination processes.
Assist and support program supervisors with role processes and implementations.
Supports compliance monitoring to ensure adherence to ECM rules and regulations.
Extracts and analyzes data from various systems to support program evaluation.
Assists in gathering productivity and quality metrics from ECM systems.
Prepares reports and management information for leadership review.
Supports data-driven decision making for program improvements.
Upkeep program spreadsheet utilization.
Participates in recruitment and onboarding of new team members.
Participates in special projects and initiatives as needed.
Supports emergency coverage and crisis management when required.
Performs other duties as assigned Site Manager or ECM Operations Manager.

Benefits

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.