ECF Choices Support Coordinator - Hamilton & Bradley Counties, TN

UnitedHealth Group•Cleveland, TN

14h•$29 - $52•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together This is a field based position with travel to advertised counties. If you are located in Tennessee, you will have the flexibility to work remotely as you take on some tough challenges. Primary Responsibilities: Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person’s readiness to change to support the best health and quality of life outcomes by meeting the member where they are Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan Provide referral and linkage as appropriate and accepted by member (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.) You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

4-year or higher degree in social work, nursing, education, rehabilitation counseling, or other human service (e.g. psychology, sociology) or health care profession
Ability to meet the federal requirements for a Qualified Developmental Disabilities Professional (QDDP) or Qualified Intellectual Disabilities Professional (QIDP)
Driver’s License, access to reliable transportation and the ability to travel within advertised counties to meet with members and providers
Reside in Bradley & Hamilton counties

Nice To Haves

2+ years of experience directly serving individuals with physical, behavioral, intellectual or developmental disabilities
1+ years of experience with local home and community-based providers, behavioral health providers and community support organizations addressing SDoH (e.g., food banks, non-emergent transportation, utility assistance, housing / rapid re-housing assistance, etc.)
1+ years of experience with MS Office, including Word, Excel, and Outlook
1+ years of community case management experience coordinating care for individuals with complex needs
Demonstrated experience/additional training or certifications in motivational interviewing, stages of Change, trauma-informed care, person-centered care
Experience working in team-based care
Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders)
Proven background in managed care
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs
Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines
Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person’s readiness to change to support the best health and quality of life outcomes by meeting the member where they are
Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
Provide referral and linkage as appropriate and accepted by member (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)