ECDD Sr Ops Control Specialist

Bank of America • Charlotte, NC

2d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting the day-to-day routines of teams that deliver against the bank's Financial Crimes Enterprise Policy and the Financial Crimes Global Standard with little oversight. Key responsibilities include understanding and anticipating inherent risks to the business, applying knowledge by conducting research and analysis in multiple applications to solve complex problems and escalation inquiries, documenting procedure changes, providing guidance to employees, and effectively communicating information and data across the Line of Business. The Global AML Operations (GAO) organization is a central control function which governs, facilitates, and oversees the end-to-end AML program across all Global Banking (GB), Global Markets (GM) businesses and jurisdictions globally and manage AML risks by implementing and executing processes and controls. High Risk Detection Group is part of AML Operations. The High-Risk Detection Group supports GB, GM, and Consumer Businesses detecting high risk within business through ongoing monitoring and due diligence. This is managed through 4 Centers of Excellence (COEs) - AML Screening, Client Activity Monitoring, Enhanced Client Due Diligence and Economic Sanctions. The Sr. Business Control Specialist will support the High Risk Detection- Enhanced Client Due Diligence (ECDD) team to drive consistency and process adherence across GB & GM AML. Key responsibilities include providing extended support within AWARE and other ECDD-related systems, performing High Risk Client Types/Products Due Diligence Questionnaire (DDQ) collection, understanding, and anticipating inherent risks to the business. The successful candidate will be a strong, decisive, results oriented individual. He/she should possess a very high attention to detail and demonstrable accuracy of work product with an interest in operational excellence. He/she also possesses good interpersonal communication, presentation, and organizational skills. The Specialist is a liaison between AML Operation teams, Client Teams and the other areas of the bank in support of Enhanced Due Diligence requirements. In conjunction with the client teams, the Specialist is responsible for conducting due diligence and ensuring adherence to bank regulations by documenting the client's KYC information.

Requirements

• Strong analytical, conceptual and problem-solving skills – ability to drive root cause analysis, focus on details, identify issues, prioritize quickly and recommend solutions.
• Research analysis with the ability to gather, prepare and present findings with business partners, as needed.
• Ability to balance multiple competing priorities in a fast-paced and complex environment.
• Intermediate level in various MS tools including Excel, PowerPoint, and SharePoint (a plus).
• Strong written & oral communication and presentation skills; able to target messaging to different audiences; provide consolidated data in a clear and concise manner.
• Minimum 2 years’ experience in high volume production operational environment.
• Attention to detail & strong organizational skills.
• Able to prioritize daily work to meet deadlines and goals.
• Demonstrates a good working knowledge of processes and adherence to procedures.
• Capability to work effectively in a team environment & ability to multitask.
• Strong time management skills.
• Prior experience working with and navigating various bank systems, Interact, Image view and outside Internet sources.
• Willingly shares knowledge, expertise and best practices with others on the team.
• Adaptability
• Analytical Thinking
• Critical Thinking
• Data Collection and Entry
• Data Quality Management
• Collaboration
• Decision Making
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Research Analysis

Nice To Haves

• AML or compliance-based knowledge is an advantage for this role.
• Enterprise Financial Crimes Standard, Global AML program, BSA and USA Patriot Act.
• Working knowledge of laws, rules, and regulations and ability to identify and escalate risk.

Responsibilities

• Monitors team metrics and works with leadership to track progress towards objectives and ensure goals are met
• Demonstrates process expertise and provides support to leadership, employees, and business partner by implementing process improvements to address and resolve issues
• Assists in the identification, escalation, and mitigation of potential risks and issues
• Applies knowledge of business processes to identify opportunities for simplification and efficiencies
• Supports the enhancement of quality service and ensures effective and efficient operations support is in place for the assigned area's internal business partners and external clients
• Collaborates with Change Managers, Technology, and other business partners to support system enhancements and special projects
• Ensures adherence to procedures and regulatory requirements through updates and change training
• Key responsibilities include providing extended support within AWARE and other ECDD-related systems, performing High Risk Client Types/Products Due Diligence Questionnaire (DDQ) collection, understanding, and anticipating inherent risks to the business.
• In conjunction with the client teams, the Specialist is responsible for conducting due diligence and ensuring adherence to bank regulations by documenting the client's KYC information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed