ECC Charge Veterinary Technician

Animal Emergency & Referral Center of Minnesota•Twin Cities, MN

4d•Onsite

About The Position

The Animal Emergency & Referral Center of Minnesota is hiring Emergency Critical Care (ECC) Charge Technicians. The primary function of the ECC Charge Technician is to maintain the hospital workflow in both ER and ICU. This role is also expected to promote professional growth through education and learning opportunities. This position will report directly to the Emergency Critical Care Support Team Managers. The primary function of the Charge Technician in ECC is to maintain the hospital workflow in both ER and ICU. This role is also expected to promote professional growth through education and learning opportunities. This position reports directly to the Support Team Manager.

Requirements

AAS or BS in Veterinary Technology from an AVMA-accredited program.
Current certification, license, or registration as a Veterinary Technician
A minimum of two years experience as a Veterinary Technician in clinical practice
A minimum of two years experience in client services

Responsibilities

Manage same-day callouts, and movement of support staff at all company locations following scheduling guidelines
Assist in filling schedule gaps within the coming week
Monitor patient care quality and perform patient audits
Facilitate client visits, medical updates
Activate additional staffing such as on-call (ER/AOC/POC) following the on-call guideline cascade
Prioritize and direct ER and ICU department workflows
Assist with job shadows and tours when requested
Delegate daily responsibilities to the support staff and oversee completion of tasks including (but not limited to) patient care, medical plan performance, discharge performance, treatments, procedures, diagnostics, vitals, cleaning, etc.
Assist with interpersonal conflicts and provide leadership and coaching to provide resolution and documentation before the end of the shift.
Assist with client communication and education requests to manage or diffuse the potential for client complaint or distrust.
Advocate for team member breaks, facilitating a break schedule for individual team members.