EBS Finance Functional Lead

Datavail Career Site • Atlanta, GA

103d

About The Position

Position is for a Functional Professional, with implementation background in Oracle EBS Financial Applications. Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer. Position is for a Support and/or Implementation Analyst with a background in Oracle EBS Suite of products preferred in Financials ERP application modules and business processes. Responsible for business requirements, gap analysis, functional workshops, design documents, set up documentation, configuration, business test scenarios and more important work with technical team on CEMLI/RICE objects. After post go-live provide customer production support, tracking incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The key skills used daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud and On-Premises customers. This work includes: Work directly with Customers for Advising on complex use of Oracle products Resolving highly complex and mission-critical issues Serve as Situation Manager on highly sensitive issues Formal mentoring for promoting the technical and professional development of others Creation/review of Knowledge Articles.

Requirements

• 8+ years of experience in Oracle Finance/ERP EBS implementation & support.
• Worked in 5 or more Oracle Finance EBS implementations or support projects as a Functional consultant.
• At least 3 full implementation cycles as a Functional lead or SME in at least 3 modules.
• Hands-on experience in EBS Financial Modules like GL, AP, AR, FA, IBY, PA, CST, FAH.
• Strong Financials business processes knowledge and concepts.
• Ability to relate product functionality to business processes.
• Technically good skills in SQL, OTBI/BIP/FRS reports, FBDI, ADFDI, BPM workflows.
• Strong problem-solving skills.
• Strong customer interactions and service orientation.
• Strong operations management and innovation orientation.
• Strong team player.

Responsibilities

• Provide excellence in customer service support.
• Diagnose, replicate, and resolve functional issues of complex and critical service requests.
• Conduct business requirements, gap analysis, and functional workshops.
• Create design documents and set up documentation.
• Configure business test scenarios and work with technical team on CEMLI/RICE objects.
• Provide customer production support post go-live.
• Track incidents, diagnose, replicate, troubleshoot, and resolve complicated and critical cases.
• Advise customers on complex use of Oracle products.
• Serve as Situation Manager on highly sensitive issues.
• Mentor others for technical and professional development.
• Create and review Knowledge Articles.

What This Job Offers

• Number of Employees: 251-500 employees