eBranch MES I
About The Position
The eBranch Member Experience Specialist (MES) is responsible for delivering exceptional member experiences through digital and remote channels. This position combines advanced financial expertise with a deep understanding of virtual service delivery to establish, maintain, and grow member relationships. The eBranch MES provides personalized financial guidance, cross-sells credit union products, supports technical inquiries, and ensures that every interaction via phone, chat, or video reflects the Credit Union's service culture and commitment to excellence. PLEASE NOTE: THIS IS AN ON-SITE, IN-PERSON POSITION. CANDIDATE MUST RESIDE IN STATE OF MAINE, POSSIBLE HYBRID OPPORTUNITY ONCE FULLY TRAINED
Requirements
- The ideal candidate is a motivated, team‑oriented professional with a positive attitude and a strong commitment to delivering exceptional service.
- High school education or GED
- One month to twelve months of similar or related experience.
Responsibilities
- Provide prompt, accurate, courteous, friendly, timely and professional service to all members/co-workers.
- Accurately process member transactions.
- Maintain knowledge of all Credit Union products and services and financial education tools.
- Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
Benefits
- Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
- HSA – generous employer contribution
- Employer funded HRA
- Employer-subsidized Dental and Vision Insurance
- 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
- Accident Insurance
- Competitive wages, and annual evaluations with compensation adjustments
- Generous 401(k) employer match, plus annual discretionary contribution
- Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays
- Paid Parental Leave
- Education reimbursement - up to $5,000 annually for undergraduate
- Opportunities to volunteer in our local communities
- 100% Employer Paid EAP which includes 6 free mental health sessions
- Wellness Reimbursement of up to $150
- Free coffee, tea, and hot chocolate and an abundance of food
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
