eBilling Manager

Troutman Pepper Hamilton Sanders•Atlanta, GA

17h•$105,000 - $125,000•Remote

About The Position

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team! The eBilling Manager is responsible for managing all aspects of the firm’s eBilling team, including personnel management, workflow coordination, and team growth and development. The eBilling Manager acts as an information and quality control manager for the group.

Requirements

Ability to work in a deadline-driven environment, managing across multiple needs and initiatives.
Highly knowledgeable in operational strategies/business models for eBilling
Highly knowledgeable in eBilling application functionality/capabilities
Understands Aderant, Elite, or 3E software systems
Highly knowledgeable about legal eBilling, billing, and accounting processes
Broad understanding of BillBlast, eBilling Hub, Aderant, and various eBilling platforms.
Familiarity with Legal Electronic Data Exchange Standard (LEDES) billing formats
Ability to lead a team, focusing on personnel and process improvement.
Able to exercise considerable judgment and discretion in establishing and maintaining good working relationships with both attorneys and staff
Strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously
Excellent written and verbal communication skills
Detail oriented with a commitment to accuracy
Strong analytical, organizational, interpersonal and presentation skills
Capable of analyzing complex problems and recommending and/or implementing solutions
Proficient in the use of Microsoft Word and Excel
Bachelor's degree; any combination of knowledge, skills, and experience that demonstrate the ability to perform the core responsibilities of the role may be considered
Minimum of five (5) years of progressive eBilling experience
Highly skilled team manager with a track record of improved team performance
Experience in a law firm required

Responsibilities

Provides holistic updates about eBbilling to department leadership to ensure understanding of trends and time to respond to concerns as needed.
Reviews and/or prepares daily, weekly, or monthly reports as required.
Administers BillBlast and eBilling vendor websites.
Manages new client eBilling implementations, client transitions to new platforms, matter setups, timekeeper approvals, budgets, and appeals.
Reviews and monitors eBilling transactions and activities to ensure efficiency, accuracy, completeness, timeliness, and conformance to client and firm policies.
Develops strategies and tactics to optimize workflow.
Collaborates with other department leaders to address eBilling and billing inefficiencies.
Addresses and responds to inquiries about eBilling, providing a high level of customer service.
Acts as a liaison and escalation point between the Legal team, eBilling team and other Troutman divisions.
Manages a team of approximately 10 eBilling Specialists, providing all day-to-day leadership as well as long-term planning and development for continued team growth
Identifies areas of opportunity for individual team member’s development
Works with leadership to train and develop team members
Maintains team expectations to ensure that they are understood by each team member and monitors them for compliance
Utilizes technology resources to maximize efficiency while maintaining the highest level of professionalism