East Hartford Site Coordinator

EDSI (Educational Data Systems, Inc.)

3d•$65,000

About The Position

Are you passionate about helping individuals overcome challenges and achieve their career goals? Do you thrive working independently to ensure the local community views the American Job Center as a trusted resource for employment and training? Do you want to play a key role in shaping the vision, goals, and strategies of the American Job Center in the North Central Region? If so, the Site Coordinator position could be the perfect opportunity for you! Are you passionate about helping individuals overcome challenges and achieve their career goals? Do you thrive working independently to ensure the local community views the American Job Center as a trusted resource for employment and training? Do you want to play a key role in shaping the vision, goals, and strategies of the American Job Center in the North Central Region? If so, the Site Coordinator position could be the perfect opportunity for you!

Requirements

Detailed knowledge of American Job Center services and local community supports
Knowledge of WIOA Adult eligibility requirements and workforce system operations
Experience in customer service, intake, or community outreach roles required
Experience with the State of Connecticut systems of record, such as ETO, CTHires, and the CareerConneCT participant portal
Ability to work independently in the field and collaboratively with cross-functional teams
Attention to detail in ensuring customers are supported and requests are completed
Demonstrated telephone, computer, and written communication skills
Ability to maintain flexibility as needs of contract or contractor required
Ability to adhere to a rotating schedule of locations and meetings throughout a specific territory
Bachelor’s or Associate’s degree, and three years of work experience in case management/human services or related experience preferred
Proficient in Microsoft Office applications
Valid driver’s license and reliable transportation to travel to partner sites and outreach locations

Responsibilities

Serve as the primary workforce representative for their assigned Satellite Site
Coordinate with the Assistant Director to ensure that their site is open and staffed at all contractually obligated times
Coordinate and participate in local office events to enhance enrollments or increase job outcomes. This could include job fairs, open houses, or presentations to local community partners.
Conduct WIOA case management activities for all customers assigned to the Satellite Site
Conduct JFES case management activities for all customers assigned to the Satellite Site
Build supportive relationships with job seekers to identify goals, assess needs, and connect them to training, employment, and supportive services
Develop and maintain partnerships with local organizations and the host agency, ensuring formal collaboration through the North Central One-Stop Operator when MOUs are needed
Ensure all CTHires and ETO documentation requirements are completed within 48 hours of activities
Provide case management and follow-up for customers who cannot be supported virtually, maintaining accurate and organized case files and data in CTHires and ETO within required timeframes
Support walk-in participants through individualized assessments, career navigation, and connection to appropriate programs and training providers
Track and report weekly outcomes and meetings, schedules, outreach activities, and outcomes to the Assistant Director
Contribute to contract compliance by ensuring timely data entry, documentation, and achievement of performance goals
Assist in the preparation of workforce and job readiness workshops as scheduled
Ensure that positive outcomes and goals are met as required by contract
Remain well-versed/knowledgeable in all programs offered
Ensure that all customers who visit the Satellite Site are entered into CTHires
Ensure a 10% increase in walk-in traffic during the program year
Maintain positive performance on all assigned cases based on the program goals
Ensure that the Satellite Site is open and staffed for all contractually obligated times
Accurately record and submit ETO and CTHires data within 48 hours of customer activity
Meet or exceed established outreach and enrollment goals for the region
Maintain compliance and accuracy in all documentation and data systems
Other opportunities as available