East Bay - General Manager (Apply Here for all Retail Locations)

Philz Coffee • Oakland, CA

88d • $32 - $36

About The Position

At Philz, we're doing something bigger than coffee - we're building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People's Days - one cup and one customer at a time. If this sounds like a place you'd embrace - keep reading! This job application is for: Gilman, College Ave, Lakeshore, Bishop Ranch, Walnut Creek, Corte Madera, Emeryville and Lafayette. Our General Managers (GMs) provide frontline leadership to all Team Members and are responsible for the financial health of the store. Our GMs establish and cultivate a culture in their store that is aligned with our core values and our mission of Bettering People's Day. GMs at Philz provide leadership to Team Members by demonstrating a strong work ethic, a passion for delivering quality results and by recognizing and developing future Philz leaders. GMs support our strategic initiatives by focusing on culture, community, and operations at their location. With everything you do, you'll embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

Requirements

• 3+ years experience managing a fast paced, high volume, customer service-oriented business preferably in a food service or retail setting.
• Proven experience in managing the financial health of retail operations including P&L oversight, driving revenue, and managing costs.
• Proven ability to create an inclusive and dynamic team and work environment.
• Proactive, self-starter who can work well both independently and as part of a team.
• Solid business acumen.
• Proven ability to recruit, motivate, train and retain a team.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.

Responsibilities

• Provide frontline leadership to all Team Members and ensure the financial health of the store.
• Establish and cultivate a culture aligned with Philz core values and mission.
• Interact daily with customers and employees to inspire and enhance the experience.
• Create an employment experience in line with Philz Core Values by training and developing team members.
• Maximize financial performance by creating a great work environment for exceptional customer service.
• Set goals and expectations for team members, manage performance issues, and hold team accountable for results.
• Partner with district recruiter to attract, develop, and retain diverse, high-performing talent.

Benefits

• Medical, dental, and vision insurance
• Company-paid basic life insurance
• Optional family life insurance
• 401(k) with company match
• Flexible spending accounts
• Health savings account with company contribution
• Hospital indemnity
• Accident insurance
• Critical illness insurance
• Commuter benefits
• Mental health support
• Holiday pay
• Vacation & sick time
• Team Member discounts
• Freebie drinks and discounted beans
• Fun Philz swag
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Manufacturing
• Number of Employees: 1,001-5,000 employees