Earl Opener: Member Services Representative

Crunch • Staten Island, NY

67d • $16 - $17

About The Position

The Front Desk Representative is responsible for providing exceptional customer service to prospective and current members of the club. This role involves performing needs analysis for guests, providing information about club facilities and programs, and converting inquiries into club visits. The representative will also conduct tours, manage membership upgrades, and ensure all paperwork is completed accurately. Additionally, the representative will greet members and guests, check them in, and facilitate their requests while maintaining a clean and organized work area.

Requirements

• Fluent in English.
• Proficient reading and writing skills.

Nice To Haves

• Good communication skills.
• Strong customer service skills.

Responsibilities

• Determine the desires, wants and needs of prospective members through a proper Needs Analysis.
• Provide information to prospective members regarding club facilities and programs.
• Convert telephone inquiries into club visits.
• Give tours and trial memberships to prospective members.
• Upgrade existing memberships by adding family members and providing personal training packages.
• Fill out all paperwork required for accurate membership sales and records.
• Meet daily, weekly, monthly and quarterly sales goals.
• Greet all members and their guests using their names.
• Check in all members and guests in accordance with company procedures.
• Facilitate member requests or forward them to management.
• Greet all guests promptly and courteously.
• Explain membership options to guests and ask if they would like to enroll.
• Ensure all guests are qualified according to policies.
• Follow up with all guests.
• Communicate special events to members and guests.
• Answer phones in a courteous and professional manner.
• Master the use of the CMS system.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.

Benefits

• Employee discount

What This Job Offers

• Job Type: Part-time
• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 1,001-5,000 employees