EAP Consultant II - Behavioral Health

Elevance Health-posted 2 months ago
$69,720 - $119,520/Yr
Full-time • Mid Level
Metairie, LA
5,001-10,000 employees
Insurance Carriers and Related Activities
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EAP Consultant II - Carelon Behavioral Health Shift: Monday - Friday 8 hour shift between 8:00 am - 8:00 PM EST Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. A proud member of the Elevance Health family of companies, Carelon Behavioral Health, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. The Behavioral Health/EAP Consultant II and department are responsible for providing 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives.

  • Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action
  • Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
  • Manages Critical Incident Stress Debriefing requests
  • Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan
  • Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation
  • Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization
  • Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system
  • Requires a HS diploma or equivalent and a minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience, which would provide an equivalent background.
  • Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.
  • MA/MS preferred
  • Proven experience managing high-volume inbound calls in a call center, effectively handling inquiries from members and providers
  • Experience in Mental Health or Substance use assessments
  • Experience with Microsoft Outlook, Teams, etc.
  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
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