EAP Clinical Account Executive

First Choice Health•Seattle, WA

8d•$80,000 - $90,000

About The Position

The Clinical Account Executive will oversee the delivery of Employee Assistance Program (EAP) services for corporate clients, ensuring support for employees and their families. This role is responsible for managing and delivering the full spectrum of EAP services, including crisis intervention, consultation with leadership teams, data reporting, and on-site and telephonic training/coaching. You will work closely with HR, managers, and supervisors to address employee mental health, wellness, and performance challenges, and to support organizational well-being initiatives. This position also requires expertise in trauma response services, providing real-time support in critical incidents. As the primary liaison for your assigned clients, you will ensure compliance with EAP standards and contractual obligations, helping to drive employee engagement and organizational health.

Requirements

Master’s degree in psychology, counseling, social work, or a related field; licensure (e.g., LCSW, LMFT, LPC) required.
At least two years or equivalent EAP, behavioral health or clinical setting with focus on crisis intervention and trauma response.
Current State Drivers License.
Strong analytical and technical skills with experience generating and interpreting reports, using CRM/EHR databases, and fluency in productivity suites that include document creation, email, spreadsheets, presentations, communication and collaboration platforms.
Ability to consult with corporate clients, offering professional guidance and strategic recommendations on mental health and wellness programs while maintaining impeccable confidentiality and boundaries.
Proven experience and ability to work independently as well as collaboratively in a team based environment with other clinicians as well as paraprofessionals.
Experience with and knowledge of substance use disorder.
Skilled at developing and facilitating successful training and comfortable with public speaking
Assist in provider recruitment and development of the EAP provider network.
Assist in development of content for newsletters, policies and procedures, department standards, and other communications.
Provide on-site services to clients that requires frequent local and regional travel, and may require up to five days national travel.
Other related duties as assigned.

Nice To Haves

Five years is preferred.

Responsibilities

Responsible for client service and contract management for a book of business of EAP groups, including implementations of new contracts and renewal of existing contracts.
Building relationships with brokers, HR and leadership teams to retain and support customers is a key function.
Act as a strategic thought partner to brokers and corporate clients to develop annual EAP engagement plans that help to integrate EAP services into broader wellness, employee retention, and organizational health strategies.
Serve as case manager for management referral cases as needed, providing HR/supervisor consultation, intake, and ongoing case management.
Facilitate organizational trauma response services, both telephonically and on-site, following critical incidents such as workplace accidents or significant life events.
Provide telephonic crisis support for employees and family members, offering immediate, professional guidance on mental health, substance use, and personal challenges.
Conduct on-site and virtual training sessions on topics including crisis management, mental health awareness, leadership development, and trauma response.
Develop and maintain comprehensive data reports on EAP utilization, trends, and outcomes, providing clients and brokers with actionable insights and recommendations for program improvement.
Assist in provider recruitment and development of the EAP provider network.
Assist in development of content for newsletters, policies and procedures, department standards, and other communications.
Provide on-site services to clients that require frequent local and regional travel, and may require up to five days national travel.
Other related duties as assigned.

Benefits

Depending on experience, skills, and geographic location.
Competitive benefits, opportunities for professional growth, and the chance to work alongside respected leaders in the healthcare and employee benefits industry.
Collaborative, supportive team culture
Opportunities for professional growth and development
Meaningful work that improves healthcare for employers and communities
Medical & Vision- We offer two medical plans for employees, High Deductible and PPO plan for employees to choose from.
Dental- A dental plan through Sun Life dental is available to employees and eligible dependents.
Health Savings Account (HSA)- Employees who enroll in our medical plan can choose to establish a health savings account if eligible. FCH makes contributions to the HSA and employees may contribute pre-tax dollars via payroll deduction up to the IRS allowable limits.
Flexible Spending Account (FSA)- Employees may contribute pre-tax dollars through payroll deduction to a limited vision/dental FSA. Unlike with an HSA, unused FSA funds do not rollover from year to year
Life Insurance- FCH provides life insurance benefits at no cost at a limit of two times an employee’s annual base salary (with a max of $300,000). Employees have the opportunity to purchase additional life insurance for themselves and their dependents through payroll deduction.
Short & Long-Term Disability Insurance- FCH provides long-term and short-term disability coverage to all employees. It is a shared cost benefit where FCH pays for the long-term benefit and employees pay for the short-term benefit.
Personal Leave and Sick Time- FCH employees enjoy the benefit of paid time off. Vacation, sick leave, and any personal leave are combined into a general annual PTO bank. PTO accruals are based on service on a pay period: 0-1 year of service – 120 hours; 1-2 years of service – 136 hours; 3 + years of service – 168 hours.
Paid Holidays- Each employee receives two floating holidays Employees receive nine paid holidays, two four-hour time blocks for community service per year.
Employee Assistance Program (EAP)- FCH recognizes that a variety of problems can disrupt personal and work life. If an employee needs professional help, they can contact the EAP, which provides confidential access to professional counseling services for help in confronting personal problems such as alcohol/substance abuse, marital and family difficulties, financial or legal troubles, or emotional distress.
Retirement Plan 401(k)- We contribute 50% of the employee’s 401k deferral , up to a maximum of 3% of the employee’s gross salary. Eligible employees must be at least 21 years old, and be employed with FCH a minimum of 90 days.
Profit Sharing - FCH may make annual discretionary profit sharing contributions in an amount to be determined at Plan Year end.
Tuition Reimbursement - Employees may be eligible to receive reimbursement for continuing education for Bachelor’s program after one year of employment with the company.
Wellness- We encourage and promote healthy behaviors through a Wellness program that offers rewards for those that participate.