LanguageLine Solutions-posted 2 months ago
$28 - $36/Yr
Full-time • Entry Level
5,001-10,000 employees

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

  • Receive and respond to member intake calls
  • Explain role of EAP and confidentiality
  • Obtain and record intake case information in Care Management System
  • Assess crisis situation and take appropriate action
  • Provide referral services to EAP members
  • Facilitate referral process and contact service providers or contracted EAP affiliates
  • Follow up with client and/or service provider/affiliate as required per Standard Operating Procedure
  • Document all contacts with clients and pertinent others accurately, completely and concisely
  • Facilitate connection or referral to other available services such as legal/financial consultation, work-life resources, or other solutions that may be available to Health Advocate members
  • Provide other Employee Assistance services as assigned including case management of special needs, high risk and company-initiated referrals
  • Provide telephonic services including assessment, crisis-intervention, consultation with Human Resources or other client company leadership, and brief support to members
  • Collaborate with Care Managers and others to ensure compliance with SOP, to provide excellent member service and experience, and to support professional operations and environment within the EA division
  • Participate in regular supervision and consultation as needed/appropriate to any case
  • Develop and maintain familiarity with Health Advocate EAP Standard Operating Procedures as demonstrated by the delivery of service and performance of duties
  • Maintain reliable attendance and timely arrival being ready to work as scheduled
  • Maintain licenses in good standing, and related credentials if applicable
  • Miscellaneous duties as assigned by Director or Executive management
  • Master’s degree in behavioral health discipline required (social work, counseling, or related human service field)
  • License Required (LPC or LSW)
  • Minimum three years graduate level experience, providing direct service in behavioral health setting including assessment and case management
  • A combination of graduate and bachelor’s level experience, Employee Assistance or similar call center work, or direct service in a community treatment or recovery center will be considered
  • CEAP
  • CADC
  • NBCC
  • Full-time position (40 hours/week)
  • Flexible work schedules available
  • Supportive and friendly work environment
  • Opportunities for growth and promotion from within
  • Recognition as a top employer in the healthcare industry
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