EAM Specialist

NAES•Issaquah, WA

3d•$74,200 - $85,300

About The Position

At NAES, you’ll find engaging and challenging career opportunities in the power generation, renewable energy and industrial construction industry. At every level of the company, we share a common goal: To instill confidence in our clients through our steadfast commitment to safety, integrity and quality of work. NAES is the largest independent operator of power facilities in the industry, operating more than 190 power plants throughout the United States, Canada, Mexico and the UK that span all technologies and provide over 50 GW of capacity. With the strength of 4000 people, our growing family of companies now addresses the entire life cycle of power generation and other industrial plants. As the largest independent operator of power facilities in the industry, we’ve come to be viewed as an employer of choice. We strive to attract and retain employees by offering competitive compensation, a comprehensive benefits package (including retirement) and promotional opportunities. Summary The EAM Specialist will maintain and support Enterprise IBM Maximo Application Suite in power generation facilities. Plan, develop, and execute plant specific training programs designed to maximize the effectiveness of Maximo’s operation. Establish preventive maintenance schedules and procedures utilizing vendor supplied documentation and good judgment and produce and conduct training courses both online and in person.

Requirements

Education: High School diploma or equivalent.
Years of Experience: Minimum 1 year of experience in the development of technical documents and/or training materials.
Software/Equipment Knowledge: Experience in any programming language (preferred Jython, Python or Java)
Sold technical skills in Microsoft SQL & MS Excel
Excellent writing and analytical skills and an ability to communicate information in both formal and informal settings
Able to creatively troubleshoot issues and questions from both site staff and other EAM staff
Able to train groups of users in a classroom and remote Teams environment
Able to prioritize and triage customer support tickets and communicate status, completion time, and any training to mitigate future tickets to the clients in a professional and friendly manner
Overall understanding of the interrelationships and coordination of purchasing, inventory control, and maintenance functions, and the ability to formulate and communicate thoughts and ideas developed in an engineering context into maintenance procedures (preferred)
All employees will participate in the Fitness for Duty Program. This program includes a post-offer physical examination and drug screening and post-employment random drug screening.
NAES Safe Safety is a core value of NAES and as a condition of employment, all employees are expected to be mentally alert and work safely at all times. Additionally, employees are required to adhere to all safety warnings and posted safety signs whenever on company property. Furthermore, employees must follow all NAES safety rules and procedures. Effectiveness in carrying out this responsibility is part of the evaluation of each employee’s performance.

Nice To Haves

Preferred Education: Bachelor’s degree in computer science, engineering or equivalent from an accredited college or university recognized by the United States Department of Education or equivalent.
Preferred Experience: Experience creating and modifying reports using SQL language
Experience in configuring Maximo using Database Configuration, Application Designer, and Workflow Designer
Experience in Conditional Expression Manager, System Properties, Domains, Actions, Roles, Escalations, Cron Task Setup, Attached Documents Configuration and Logging
Knowledge of reporting tools such as BIRT, Cognos Reports, PowerBi
Administrative experience in IBM Maximo Application Suite v. 9.1

Responsibilities

Manage user support requests through Maximo for Service Providers
Conduct weekly meetings with multiple locations that utilize Maximo on-premise and in the cloud hosted environments to communicate best practices, give on-the-spot training and review issues and resolutions times
Coordinate with team members to ensure tickets are being directed to appropriate personnel for resolution and to ensure tickets are being processed in a timely manner
Troubleshoot Maximo software for both on-site and cloud deployed environments through direct URL access and through remote access. Must be able to navigate VPN and RDPs in multiple environments.
Maintain security standards using password management and two factor authentication tools
Load plant-specific assets, locations, inventory items, historical purchasing, work orders, and inventory transactional data into Maximo using Maximo Integration Framework (MIF).
Implement purchasing and inventory control methods through configurations, workflow development and implementation, and security rules
Assist in establishing priorities, resolve technical problems, and maintain standardized documentation for supported sites
Administer Maximo network through set up and deletion of users, maintenance of user security, and table administration
Assist in support and training roles including writing quarterly articles for publication, developing, and conducting webinars, and sharing knowledge with other team members on Maximo usage and techniques
Recommend new procedures to improve Maximo usability at the plant level and overall workflow efficiency at the team level
Develop and conduct training sessions (traditional classroom, face-to-face and hands-on demonstrations) that provide plant personnel with a thorough understanding of all aspects of Maximo
Work with the EAM team to conduct training and troubleshooting duties.
Coordinate with sites to determine current and future needs and work with other team members to resolve all site requests
Enter all support tickets and hours through Maximo for Service Providers using locations, assets, people, and service requests