EAC Supervisor

Animal Friends Alliance•Westminster, CO

1d•$20•Onsite

About The Position

Under the direction of the EAC Manager, the EAC team provides daily care to the animals at the Everyday Adoption Center and interfaces with prospective adopters to match them with an animal to join their family. This team ensures the environment is clean and welcoming for pets and people, building strong connections with the community. The EAC Specialist position represents Animal Friends Alliance professionally and courteously, providing high-quality customer service. This includes educating prospective adopters on the adoption process and proper care for adopted pets. In addition to customer service, EAC Specialists are responsible for the feeding, cleaning, and basic care of EAC dogs and cats, maintaining their well-being through enrichment and thoughtful adoption matching. Understanding and following a wide range of policies and procedures is necessary. This position often works independently and requires attention to detail, strong time management, problem-solving, and effective communication with staff, volunteers, and the general public. Under the guidance of the EAC Manager, the EAC Supervisor helps oversee adoptions and animal care at the EAC and supervises EAC Specialists and volunteers. They are a primary point of contact for both prospective and current EAC Specialists and volunteers. The EAC Supervisor is responsible for assisting with training all new and current EAC Specialists and assigned volunteers on Animal Friends Alliance protocols and other relevant materials. The Supervisor ensures that proper animal care and enrichment protocols are followed, and prioritizes the well-being of animals housed at the EAC. This role is also responsible for coordinating additional adoption events at the PetSmart store and for building strong relationships with the community. The EAC Supervisor represents Animal Friends Alliance professionally and courteously, providing high-quality customer service at all adoption locations. This position requires learning a wide range of policies and procedures; entering complete, accurate data into our computer system; following through on projects; and communicating effectively.

Requirements

High school diploma or equivalent.
Two years of customer service AND two years of animal care experience
Valid Driver’s License
Sincere interest in Animal Friends Alliance’s mission & vision
Knowledge of cat and dog breeds, behavior, handling, and care.
Knowledge of Google Suite, including Gmail and Google Drive.
Basic technical procedures used in giving shots and medicating animals
Effective verbal and interpersonal skills for in-person, written, and telephone communication, for interaction with the public and colleagues.
Excellent organizational skills.
High level of professionalism.
Emotional intelligence, work ethics, and integrity.
Strong computer skills.
Detail-oriented.
Able to understand and use a database.
Able to prioritize duties and perform multiple tasks.
Able to work in a high-stress, fast-paced environment.
Able to learn, retain, and communicate a wide variety of information.
Able to work autonomously.
Able to plan, schedule, and organize multiple priorities and a high volume of work.
Ability to read, speak, and write English
Ability to control emotions
Ability to cultivate and project a positive attitude in the work setting, and when representing Animal Friends Alliance in public.
Ability to handle stress

Nice To Haves

Experience working in a shelter setting.
Experience supervising staff and/or volunteers.
bilingual (Spanish preferred)

Responsibilities

Represents Animal Friends Alliance professionally and courteously at all times.
Cultivates positive client relationships to build rapport and insight, enabling successful placements of animals in loving homes.
Facilitates client/animal interaction to ensure a safe, pleasant adopting experience. Observes interactions between prospective adopters and animals to help ensure successful placements.
Educates the client on the adoption process, including the ability to explain and have meaningful conversations about the adoption questionnaire; adoption contract; and medical history, and any other paperwork that needs to be covered with clients.
Completes pet adoptions, ensuring all transaction paperwork and computer records are complete and accurate.
Provides quality in-person, online, and telephonic adoption support.
Educates clients on responsible animal guardianship, animal care, and local ordinances.
Ensures that the morning/closing checklists are done accurately and completed as assigned.
Takes appropriate photos and videos of adoptable animals and creates biographies for adoptable animals.
Solicits adoptions online, in person, and through other applicable means.
Supports and assists the EAC Manager with events and tasks as requested
Thoroughly cleans and sanitizes animal kennels and other work areas.
Ensures all animals are fed
Assist with coordinating animal kenneling and movement.
Ensures the behavioral and enrichment needs of all EAC animals are met
Assesses animals and recommends their disposition.
Performs or assists with the maintenance of equipment.
Monitors and maintains food and supplies.
Performs data entry and documentation to update animal records.
Follows proper safety procedures and meets standards, reporting concerns or violations to the EAC Manager or Director of Shelter Services immediately.
Communicates supply needs to the EAC Manager.
Notifies the EAC Manager or PetSmart store leadership of maintenance and repair needs.
Ensures morning/closing checklists are completed accurately and as assigned.
Takes immediate action to address hazardous situations.
Ensures staff and volunteers follow appropriate safety measures.
Provides supervision, support, and training to EAC Specialists and volunteers, in coordination with the EAC Program Manager.
Supports the EAC Program Manager by participating in the development and implementation of policies, procedures, and training with Adoption Specialists and volunteers.
Ensures animal adoption counseling is conducted. This includes ensuring EAC Specialists have a solid understanding of the adoption questionnaire, adoption contract, medical history, and any other paperwork to be covered with clients.
Ensures proper animal care and handling is conducted. This includes ensuring EAC Specialists have received adequate training on animal handling, behavior, and care. Monitors individual animals’ behavior and care needs, and communicates changes and care needs to the EAC Manager and other relevant teams.
Aides in monitoring animal health by administering vaccines and ensuring that medications are properly administered.
Organizes additional pop-up events within the community and at Westminster PetSmart under the direction of the EAC Manager
Ensures the EAC is adequately staffed by covering shift call-ins on days when the EAC Manager is not working or unavailable.
Promotes teamwork by demonstrating a cooperative, flexible, adaptable, and helpful attitude with all staff and volunteers.
Completes appropriate cleaning for disease control in public areas daily, and ongoing throughout the day.
Encourages client donations and assists with both monetary and in-kind donations.
Assists with transporting animals to and from the EAC as needed.
Assists with administering necessary medical treatment.
Performs other duties as needed.
Treats animals humanely, with compassion and concern, both on and off the job, and conveys these values to others, in word and action.
Provides quality service to customers, volunteers, and staff, recognizing their individual contributions to Animal Friends Alliance. Monitors, supports, motivates, and champions volunteers and their work.
Solicits monetary and in-kind donations by raising awareness of the organization's work, goals, and financial needs.
Follows all safety rules to ensure a safe work environment at all times. Takes immediate action to address any safety concerns or noncompliance issues that could put an animal, employee, volunteer, visitor, or the organization at risk.
Learns basic duties of other departments, and supports other departments and staff.
Monitors, supports, motivates, and accredits volunteers and their work.
Understands and operates by Animal Friends Alliance’s core values.
Regular and timely presence on-site.