E2E Digital L2C Architect

Hewlett Packard Enterprise•Spring, TX

6d•Hybrid

About The Position

Accountable for the end-to-end Lead-to-Cash (L2C) process and policy architecture across HPE Networking (HPE + Juniper). Shapes and governs the integrated L2C operating model, ensuring alignment across pillars and consistency from front office through back office. Partners closely with L2C Design Leads and pillar teams to maintain experience coherence, decision traceability, and alignment to the intended customer, partner, and seller experience. Reports into the L2C Management Office (LMO).

Requirements

Deep knowledge of end-to-end Lead-to-Cash processes and cross-functional operating models
Experience leading policy harmonization and enterprise process architecture efforts
Strong business- and systems-thinking mindset; able to assess upstream/downstream impacts of design decisions
Ability to translate strategy and experience intent into clear capability guardrails
Executive-ready communication and facilitation skills across business and IT stakeholders
10+ years in enterprise process architecture, transformation, or operating model design; experience in user experience design strategy and principles
Experience supporting large-scale commercial and business transformation and/or integration programs
Familiarity with core L2C enabling platforms (e.g., CRM, CPQ, order management, provisioning, entitlements, billing, finance) and their architectural interdependencies

Nice To Haves

Accountability
Accountability
Active Learning
Active Listening
Bias
Business Decisions
Business Development
Business Metrics
Business Performance
Business Strategies
Calendar Management
Coaching
Computer Literacy
Creativity
Critical Thinking
Cross-Functional Teamwork
Design Thinking
Empathy
Follow-Through
Growth Mindset
Intellectual Curiosity (Inactive)
Leadership
Long Term Planning
Managing Ambiguity
Personal Initiative

Responsibilities

E2E L2C Business Architecture Ownership: Define and govern the end-to-end L2C process and policy architecture; ensure pillar-level designs align to an integrated model; define digital strategy.
Policy Rationalization Leadership: Shape and lead the inventory, assessment, and rationalization of legacy L2C policies; frame tradeoffs and escalate decision points as required.
Persona & Experience Direction: Own the definition of core personas and guide development of experience blueprints and journey maps; ensure these artifacts anchor detailed design and prioritization.
Digital & Process Alignment: Guide translation of experience and policy intent into digital and process design guardrails; ensure implications to systems and data are surfaced early.
Cross-Pillar Design Governance: Orchestrate interlocks across Front Office, Back Office, Channel, Technical, Data, and Intake leads to prevent siloed optimization and manage cross-functional impacts.
Architectural Decision Support: Support governance forums with clear framing of options, risks, and downstream implications; ensure decisions are reflected consistently across design artifacts.

Benefits

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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