E T Consultant (Transformation Management Officer)

World Bank Group•Washington, DC

About The Position

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context: The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w Unit Context: The Enablement Unit is dedicated to uplifting the World Bank Group’s enterprise maturity in data, information, and AI by driving technology-related capability-building, adoption, and innovation in the business areas across the institution. This unit leads the design and delivery of literacy programs, self-service platforms and practices, and citizen enablement initiatives, ensuring that staff and business units are empowered to leverage data, AI and knowledge technology responsibly and effectively. Through strategic planning, stakeholder engagement, and community-building, the Enablement Unit fosters a culture of continuous learning, experimentation, and collaboration. Duties and accountabilities: Role Purpose: The Transformation Management Officer provides surge support to accelerate adoption of governance, tools, and services across ITSAE’s portfolio, with a focus on AI/data platforms and responsible use practices. The role plans and executes change strategies, builds stakeholder readiness, and equips champions and other stakeholders to sustain behavior change. The Transformation Management Officer also supports the AI Studio via campaigns, engagement, and other hands-on support. Working across product and governance teams, the Transformation Management Officer reduces implementation risk, increases engagement, and shortens time to value during a critical growth phase.

Requirements

Master’s degree with 8 years relevant experience or equivalent combination of education and experience.
Change Management: Proficiency in structured change management frameworks (e.g., Prosci/ADKAR, Kotter, or equivalent). Ability to tailor methodology to organizational context, scale, and urgency.
Facilitation and Coaching: Ability to design and deliver engagement activities, navigate varying points of view, influence and build relationships, and drive toward consensus.
Communications Strategy and Content Development: Ability to design and execute multi-channel communications campaigns. Develops clear, compelling messaging for complex policy or platform changes across varied audiences.
Adoption Measurement and Reporting: Proficiency in defining and tracking adoption metrics (activation, utilization, satisfaction, compliance) and translating data into course corrections and executive reporting.
Technical: Basic understanding of data and AI principles, tools and guardrails
Behavioral Competencies: Strategic Thinking, Delivery Mindset, Empathy, Expert-level Stakeholder Engagement, Influence, Collaboration, Negotiation

Nice To Haves

SAFe Agilist
Prosci Change Management certification

Responsibilities

Strategic Planning
Develop and execute engagement strategies and plans for priority initiatives (e.g., AI Studio rollouts, responsible AI/governance updates, Power BI citizen enablement).
Conduct stakeholder analyses, change impact assessments; define personas and targeted interventions.
Stakeholder Engagement
Plan and facilitate engagement activities (roadshows, demos, AMAs, town halls), and provide coaching to leaders, product owners, and champions.
Support communities of practice and champions networks to sustain adoption and peer support.
Coordinate training handoffs; align change plans with curricula, office hours, and reference support.
Design and deliver campaigns and content (messaging, FAQs, use cases, success stories) in partnership with comms and product teams.
Analytics and Continuous Improvement
Establish adoption metrics and feedback loops (activation, usage, satisfaction, compliance adherence); monitor and course-correct based on data.
Identify and mitigate risks and resistance; manage issues and dependencies across governance, security, legal, and product workstreams.
Produce concise status reports and lessons learned; contribute to playbooks and reusable change assets for future initiatives.