E-Support Specialist I

Sfbli•Jackson, MS

About The Position

Southern Farm Bureau Life Insurance is a leading provider of life insurance and financial services. We are committed to serving our policyholders and communities with integrity and excellence. As an E-Support Specialist I, you’ll be an essential part of our Marketing E-Services team, contributing to the success of our organization. The E-Support Specialist provides technical support to our field force by assisting them with all Marketing customer-facing technologies, such as E-Applications, E-Delivery, Illustrations, Leads, and others. This position will be required to gain or grow their knowledge in SFBLI workflows, procedures, processes, and how they interact with our E-Systems. After gaining experience and knowledge of the Marketing E-Services systems, this position will assist in implementing new or improved solutions, including testing of these systems, as well as working closely with other internal departments as needed.

Requirements

Bachelor's degree in a Marketing, Public Relations, Business or related field; or a combination of education and experience
Strong analytical and problem-solving skills.
Excellent communication skills.
Ability to collaborate with others in a team environment.
Prioritization skills and flexibility to reprioritize tasks when appropriate
Ability to function effectively in the workplace as exhibited through one's integrity, courage to act and communication skills
Ability to work with others effectively as exhibited through one's respect for people and commitment to teamwork
Ability to meet organizational goals and customer expectations as exhibited through one's accountability for results, commitment to service and initiative
Ability to perform the essential functions of the job as exhibited through one's growth in job knowledge and professional development
Ability to meet organizational goals and customer expectations as exhibited through one's accountability for results, commitment to service and initiative
Ability to perform the essential functions of the job as exhibited through one's growth in job knowledge and professional development

Nice To Haves

Insurance or industry related certification preferred
Preferred knowledge of the following; however, training will be provided to become proficient in the following: Business Analysis techniques, Policy Administration databases, Reporting services, and Query Management tools
Knowledge and/or interest in new and emerging technologies

Responsibilities

Provide answers to questions and concerns from the Field Force and assist them with any issues associated with electronic systems and applications.
Maintain and monitor the performance and integrity of Marketing E-Systems.
Report any issues to the appropriate team (external or internal) in a timely manner and follow through until the issue is resolved.
Use knowledge of application systems and procedures to form appropriate communication and documentation for reporting issues or requests.
Research and identify potential enhancement opportunities for any Marketing E-System.
Efficiently and effectively research, develop, test, and coordinate application systems, procedures, and workflows.
Maintain awareness of any E-System project initiatives or development that impacts our agents and/or policyowners.
Participate in preparing and presenting lessons when new electronic systems and capabilities impact agents and internal departmental areas.
Contribute to departmental or company-wide project initiatives assigned by Management

Benefits

Health Insurance: Comprehensive coverage for employees and their families. Access to an onsite clinic, preventive care, and prescription drugs. Mental health coverage and an Employee Assistance Program.
Active Lifestyle Rewards Program: Incentives for maintaining an active lifestyle. Rewards for participating in fitness challenges and wellness activities.
Weight Management Programs: Customized weight management plans. Support for achieving and maintaining a healthy weight.
Employee Engagement: Opportunities to connect with colleagues. Fun teambuilding activities. Annual events for employees and their families Company Picnic, Thanksgiving lunch, Christmas Reception. Family Fun Night
Onsite Cafe: Convenient access to nutritious meals. Promoting healthy eating habits.
Learning & Development: Continuous learning opportunities. Tuition reimbursement for further education.
Mentorship Programs: Pairing employees with mentors. Professional growth and guidance.
Promotional Opportunities: Advancement within the company. Career growth prospects.
Life Insurance and Company-Funded Pension: Financial security for employees and beneficiaries. Retirement planning.
Volunteer Days: Paid time off for volunteering. Contributing to the community.