eShop Manager

Harmons Grocery • Midvale, UT

251d • $21 - $22

About The Position

The purpose of this position is to accurately select and pack groceries and merchandise ordered online by Harmons' customers. This person will receive and check incoming orders, locate and gather the products from inside the store in a timely manner, and ensure that all orders are ready for customer pickup with attention to quality and freshness. This position is to increase direct website use through delivering an exceptional customer service experience. This person will respond to customers' orders and inquiries, review requests, contact customers to clarify orders ensuring all necessary information is included, and may route questions to the appropriate department. This person will provide excellent customer assistance via email support and phone support. This person will provide training and support to other eShop associates to ensure the smooth and effective operation of the eShop department.

Requirements

• High school diploma or equivalent GED preferred
• Working knowledge of computers including Microsoft Office
• Excellent interpersonal and communication skills are essential
• Ability to interpret policies and procedures
• Working knowledge of internet technology
• Basic math and organizational skills
• Demonstrate verbal and written communication skills
• Must enjoy working with and handling grocery products
• Great attention to detail with accuracy
• Able to work efficiently in a fast-paced environment
• Ability to clearly understand and respond appropriately to the issues that customers present
• Ability to demonstrate empathy and prioritize customers issues
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent

Responsibilities

• Follows established departmental and store policies and procedures
• Receive and check incoming eShop orders
• Assemble orders as necessary to match individual eShop invoices
• Review and inspect orders ensuring that the correct specifications have been met
• Confirms pricing accuracy and signage for all products, paying particular attention to ad items
• Provide customer support efforts by using product knowledge
• Constantly be in touch with the daily updates and requirements of the customers
• Helps ensure product descriptions are accurate by communicating opportunities to support team
• Increase traffic to the website and strengthen Harmons' customer loyalty
• Contacts customers to clarify requests
• Provide continuous improvement to website conversations and customer engagement
• Assists as needed to ensure the success of eShop as a whole
• Teaches, mentors, and educates eShop associates to help them be successful members of the team
• Provides honest, direct, and constant feedback to associates regarding their performance and areas of improvement

Benefits

• Equal opportunity employer
• Celebration of employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED