E- Services Associate (Full Time) - Plano Ops

PROSPERITY BANK•Plano, TX

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About The Position

Responsible for the resolution of chats, and emails from both internal and external customers. Will preform a wide variety of complex and technical task associated with customer transactions within specified time and quality parameters. Additional responsible to promote the image of the Bank in a professional and positive manner.

Requirements

High School Diploma or GED
Knowledge of the Bank products, services, and policies/procedures.
Two years of related experience and/or training; or the equivalent combination of education and experience. Work related experience must consist of customer service or the financial services industry.
Must be able to type 55 wpm or more to qualify for this position.
Excellent communication and public relations skills.
Excellent computer skills.
Well organized.
Ability to work well under pressure.
Ability to work overtime as needed or required.

Responsibilities

Takes ownership and ensures timely responses and resolutions of all customer issues, both internal and external through chat and email.
Provides excellent customer service.
Performs various account maintenance and transactions related to customer information and or products.
Remains proficient for numerous products and services of the Bank, including but not limited to: 1. Consumer Internet Banking 2. Consumer Bill Pay 3. External Transfers 4. eStatements 5. Debit Cards 6. Consumer Loans 7. Account Servicing (Stop Payments, Adjustments, refunds, address changes, etc.) 8. Research 9. Deposit Products
Attend various product knowledge and customer service training classes – both online and in a classroom setting.
Ensure optimum knowledge of all systems used by E Services.
Answers questions and solves problems for customers by reading, collecting data, and securing answers.
Handles complaints in a professional manner.
Presents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans.
Consistently strives to meet the Customer Service Center’s E-Service quality goals.
Maintains and projects the Bank's professional reputation, while adhering to the Bank policies.
Other duties as assigned.
Keeps management informed of problems.
Maintains a professional working relationship with all associates in the Customer Service Center.
Assists other departments, as necessary.
Keeps work area clean, secure, and well maintained.
Maintains the privacy of customer information.