e-Roadside Assistance Agent- French

U-Haul•Phoenix, AZ

5d•$18•Remote

About The Position

Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French- Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week. Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move. Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meet ing all quality-related metrics and goals. This job might be for you if: You are a dependable team player with a positive attitude You obtain the aptitude to work in a critical thinking atmosphere You enjoy a self-paced, educational work environment You enjoy speaking with and helping people You are empathetic and solution oriented You are comfortable with eLearning and remote leadership management You are comfortable navigating multiple computer programs at one time

Requirements

Must be fluent in both English and French
Ability to express sympathy, empathy and compassion
Critical thinker and ability to adapt
Intermediate keyboarding and computer skills
Active and Attentive listener
Ability to type while talking (40 WPM or higher is a plus)
Ability to formulate sentences through written text
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. and Canada geography
General knowledge of how to map a location using various programs or applications
Willingness to incorporate feedback to constantly improve performance
Possess can-do-confidence
Operating System: Windows 11
RAM: 16GB minimum (32GB recommended)
Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
Storage: SSD with at least 5GB free space
Webcam (external or built-in)
Dual Monitors or one oversized monitor
USB headset (wired)
Ping: under 100
Download: 50MB minimum (100MB recommended)
Upload: 5MB minimum (10MB recommended)

Nice To Haves

Ability to type while talking (40 WPM or higher is a plus)

Responsibilities

Handle incoming customer calls
Initiate outbound calls to customers, roadside assistance service providers and other personnel
Follow established methods and procedures
Handle all files with calm urgency, professionalism and care
Meet all quality-related metrics and goals

Benefits

U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50. Your base pay will increase as you learn and acqui re additional job duties, and merit increases are given periodically based on performance.
At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness.
Additionally, our career path planning and continued education assists employees with their professional goals.
Self-motivated education at our very own U-Haul University.
Self-motivated supplementary eLearning.
Assist customers within the first week of employment.
Customer interactions with instructors’ support during initial education.
Skillset-driven continued education coordinated by your manager.
Fast-paced, hands-on instruction with a set schedule.
Learn and begin performing some of your job duties with customers the first day.