e-PMS Implementation Specialist

SGA Dental Partners • Richmond Hill, GA

48d • Hybrid

About The Position

SGA Dental Partners is hiring a new ePMS Implementation Specialist in the South East! The ePMS Implementation Specialist supports the Director of ePMS in the planning, configuration, and execution of enterprise Patient Management System implementations across SGA Dental Partners locations. The role is responsible for assisting with system setup, testing, training, and go-live support as SGA transitions from legacy platforms to a standardized PMS for current and future practice conversions. This is a hybrid/remote position for a Georgia, South Carolina, or Florida resident, with regular travel to support SGA Dental Partners practices. In hometown communities across the country, SGA Dental Partners is a beacon of positive energy, making a meaningful difference in the lives of patients, team members, and the communities we serve. Built through the coming together of long respected dental practices, we are united by a shared commitment to clinical excellence, compassionate care, and a people first culture. At SGA, we believe in continuous improvement because we know that when our people grow, our care gets better. Guided by our Empower Improvement mindset and our belief that we get better every day, we invest in our teams through development, collaboration, and leadership opportunities. Whether you are early in your career or an experienced professional, you will find an environment that supports growth, recognizes contribution, and encourages innovation. Search by location or profession to explore current opportunities. If you do not see an open role that matches your area of interest, we encourage you to submit an introduction using the “Introduce Yourself” link in the upper right. Our team will keep your information on file for future opportunities.

Requirements

• 1 to 3 years of experience in software implementation, system support, or project coordination
• Working knowledge of PMS systems (Denticon, Dentrix, etc)
• Foundational understanding of dental office operations, including: Patient management Appointment scheduling Revenue cycle management or billing Reporting and clinical or administrative workflows
• Strong organizational, documentation, and time-management skills
• Ability to manage multiple priorities in a deadline-driven environment
• Proficiency in Microsoft Office and Microsoft Teams
• Strong written and verbal communication skills
• Willingness and ability to travel to SGA locations as required - up to 40%
• Highly detail-oriented and process-focused
• Positive, adaptable, and solutions-oriented approach
• Strong interpersonal and customer service skills
• Ability to support change initiatives and help reduce uncertainty for clinic teams
• Collaborative, self-motivated, and eager to learn
• Demonstrates strong follow-through and accountability

Responsibilities

• Support the Director of ePMS in planning and executing PMS conversions across SGA locations
• Assist with system configuration, setup, testing, and validation of the enterprise PMS
• Partner closely with SGA subject matter experts, practice teams, and external vendors throughout the implementation lifecycle
• Assist in developing and delivering internal training for locations preparing for system rollout
• Provide on-site and remote implementation support as assigned
• Utilize and adhere to critical implementation checklists to ensure readiness before, during, and after go-live
• Gather end-user feedback and identify opportunities for system configuration improvements
• Apply strong problem-solving skills to address implementation issues and ongoing support needs
• Collaborate with IT Support on technical troubleshooting and escalations as needed

Benefits

• Paid Holidays and Paid Time Off (PTO)
• 401(k) Retirement Plan
• Health and Vision Insurance
• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
• Supplemental Coverage (Disability, Critical Illness, Accident)
• Career Growth and Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed