E-Payment Specialist

Rotary Club of Monroe, Louisiana•Evanston, IL

5d•$61,200 - $68,000•Hybrid

About The Position

The E-Payment Specialist position is responsible for processing high-volume credit card contributions, recognition transfers, direct debits, and miscellaneous deposits into the financial management system. This role is accountable for researching and resolving chargebacks and dispute transactions in a timely and accurate manner while ensuring potential financial risk to Rotary International is mitigated. This position reviews and routes Footprints Service Support tickets for contribution, corrections, and recognition transfer requests.

Requirements

Associate degree in a relevant business or financial field.
Must have five years of experience with financial management systems, preferably Oracle.
Three years of experience in a high-volume ACH/direct debit and credit card processing environment.
Understanding of e-payment processing rules, regulations, and industry standards required.
Ability to reconcile and analyze data to make recommendations for process improvements.
Self-starter with proven ability to research and resolve issues independently and in a team environment.
Microsoft Office, advanced Excel proficiency (formulas, functions, and pivot tables), Word, Outlook, and credit card software applications.

Responsibilities

Reviewing and processing lockbox credit card contributions, direct debits, and recurring contribution receipts and recognition transfers from constituent source documentation in a timely and accurate manner to meet monthly and year-end close deadlines.
Executing bi-weekly and monthly donor uploads to Bank of America and IAT systems.
Reconciling and analyzing daily and month-end credit card, direct debit, recurring, and recognition transfers.
Reviewing, researching, and resolving cardholder disputes and chargeback inquiries while referring fraudulent activity to the E-Payment Analyst.
Responding to inquiries from cardholders, financial institutions, and merchants regarding disputes and chargebacks.
Providing thorough documentation, including a clear audit trail of actions taken.
Monitoring and routing Service Cloud Support tickets for contribution and recognition transfer requests.
Assisting with E-payment analysis when coverage is needed.