E-Notary Closing Agent
About The Position
The Savings Group (TSG), the parent company of RateGenius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. Through a network of more than 100 lenders across all 50 states, TSG provides consumers more choices for their origination and refinanced auto loans, while also delivering loan volume growth to its lender network and partners through a proprietary, web-based platform. This is an onsite position at our Denver Tech Center-Denver CO office. SUMMARY: The E-Notary Agent specializes in DMV document collection for auto loans, playing a critical role in facilitating secure, remote document execution and submission processes. This position is also responsible for collecting other document and items from the borrower needed to complete the loan process. This role ensures compliance with state-specific DMV regulations and lender requirements while maintaining a high standard of customer service and data integrity.
Requirements
- High school diploma or equivalent required
- Document Management & Verification – Experience in document processing, auto finance, or DMV operations preferred.
- Knowledge of DMV Processes – Familiarity with state-specific DMV requirements for vehicle titling and registration preferred.
- Electronic Signature Platforms – Proficiency in using Long Pen or similar remote signing technologies preferred.
- Communication & Coordination – Effective communication with internal teams, clients, and government agencies. Strong attention to detail and organizational skills.
- Time Management – Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Problem Solving – Skilled in identifying and resolving document-related issues quickly and accurately.
- Compliance Awareness – Understanding of legal and regulatory standards related to auto loans and document handling.
- Customer Service – Excellent communication and customer service abilities.
- Familiarity with Microsoft Teams
Responsibilities
- Understand and demonstrate the principles of The Savings Groups Mission, Vision, and Values.
- Coordinate the remote signing of DMV-related documents using Long Pen technology with our customers(s).
- Verify the accuracy and completeness of signed documents before submission to the Titles QA team.
- Troubleshoot issues related to document execution or DMV submission requirements.
- Review customers account to identify any outstanding items needed to complete the loan process and request them from the customer.
- Work with the sales team by reaching out to customers to gather missing items to complete the loan process.
- Provide excellent service while working with customers to help complete their loan.
- Ensure all processes adhere to legal, regulatory, and privacy standards.
Benefits
- Paid time off and paid holidays
- 401K Savings Plan
- Four health insurance plan options
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Dental and Vision insurance
- Long- and Short-Term Disability and Life insurance
- Access to building fitness center
- Free parking or covered parking options and transportation assistance
- Casual professional work environment. Beautiful office located in the Denver Tech Center.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
