e-Live Verification Phone Agent

Part-Time Live Verify Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smartphone. Live Verification Agents review the customer's information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires receiving inbound calls and making outbound calls, as well as interacting with customers via chat to explain and/or obtain the required information to rent. At the same time, you will be helping multiple customers digitally or via chat. The role involves claiming sessions for customers doing business with us via Truck Share 24/7, reviewing each session for accuracy while answering any questions the customer may have, and determining the proper course of action utilizing instructional materials reviewed. You will also make outbound calls for verification of alternate contacts and communicate with customers via phone or chat in an efficient and courteous manner. Ensuring compliance with U-Haul policies is crucial to retain customer loyalty and prevent the re-occurrence of objections. You will review telephone, mail, and internet procedures for each communication received and respond to each assigned customer within a specific time frame. Listening to customer concerns, documenting them, and resolving them when able are also key responsibilities of this position. This job requires a commitment to working part-time hours, specifically 20-24 hours per week, with availability on weekends and holidays. The training for this position includes one week of instructor-led education, followed by independent work with continued education courses and support from the leadership team. The technical requirements for working from home are stringent, ensuring that all agents have the necessary equipment and internet capabilities to perform their duties effectively.