E-Fulfillment Project Specialist

ABC Legal Services • Seattle, WA

21d • $22

About The Position

ABC Legal is seeking an E-Fulfillment Project Specialist to support training, quality assurance, and process consistency for our specialist team. This role exists to address gaps in training and scalability, ensuring new and existing specialists are properly trained and consistently meeting output expectations—without requiring one individual to handle all instruction independently. This is an internal-facing role that works closely with specialists and their leads, serving as a key resource for onboarding, training delivery, and quality control.

Requirements

• Strong working knowledge of: Metabase, Confluence, Skye navigation, PDF Exchange, Excel and Word, Scheduling and calendaring tools
• Ability to communicate clearly and effectively

Nice To Haves

• Prior training experience
• Quality assurance (QA) experience
• Experience creating training or instructional materials

Responsibilities

• Train and onboard new E-Fulfillment Specialists
• Conduct quality control reviews and audits of specialist work
• Create, update, and maintain training materials and deliverables
• Partners with specialists and team leads to reinforce expectations and best practices

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed