eDiscovery Senior Client Services Project Manager

Epiq Systems • Seattle, WA

80d • $110,000 - $130,000

About The Position

An EMS Project Manager (PM) will serve to be the primary point of contact and case consultant for clients interacting with Epiq EMS group on their e-discovery projects. The PM will also train and manage a team of individuals who will work together with the PM to service a particular queue of clients. The PM's duties will include serving as the primary keeper of client and project information for his or her project queue and interacting with other departments within Epiq to find and implement the best solutions for client needs.

Requirements

• Minimum of 3 years' experience in e-discovery environment; hosting services are a significant plus
• Experience with the specifications of multiple processing and hosting platforms
• Excellent written and verbal communication skills
• Strong problem-solving ability and adaptability
• Highly organized and able to manage multiple processes
• Availability to work extended hours as needed when client project loads increase
• Ability to effectively communicate complex technical solutions to non-technical audiences
• Possess excellent customer service, interpersonal and communication skills
• Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
• Proven ability to work well in a team based environment

Nice To Haves

• Industry qualifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert is a plus

Responsibilities

• Discover and interpret the needs of clients
• Consult with client on the proper methodology to achieve their goals using Iris's suite of services
• Manage EPIQ internal processes to achieve client goals by communicating with process managers in other departments to guide the overall project
• Represent EPIQ in relationships with clients and third parties involved in providing services to those clients
• Monitor the work of other Client Services (CS) team members in their efforts to meet client needs
• Report on project and team information to Regional CS Manager in order to best manage workloads and service needs throughout Epiq departments

Benefits

• Annual bonus eligibility
• Location-based market rate for the role
• Performance-based salary determination
• Pay parity with the wider team in the considered location

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree