eData Client Services Project Manager

Morgan Lewis • Washington, DC

83d • $109,300 - $174,775

About The Position

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a tech-savvy, client-focused eData Client Services Project Manager for our eData practice. This role offers the opportunity to work with a dynamic practice group, collaborating with leading lawyers and a seasoned eDiscovery team to deliver exceptional client service. You'll play a key role in ensuring every client interaction reflects eData’s deep discovery expertise and leaves clients with confidence in our support and solutions.

Requirements

• A minimum of five years of experience in litigation support or eDiscovery consulting with at least two of those years in a multi-office law firm or an alternative legal service provider.
• Ability to thrive in high-stakes, detail-heavy environments.
• Strong communication skills, with the ability to influence, collaborate, and build trusted relationships.
• A data-driven mindset with the ability to translate insights into actionable strategies.
• Results oriented with strong time management, planning and organizational skills.
• Ability to act with a high degree of integrity, discretion, and responsiveness.
• Technical expertise including Microsoft Office Suite, Aspera, Beyond Compare, CaseNotebook, TrueCrypt, and RelOne.

Responsibilities

• Serve as the primary point of contact for internal and external clients on discovery-related matters.
• Provide hands-on strategic consultation across the EDRM, especially in collection, processing, analysis, and production.
• Offer guidance on search term logic, ESI protocols, production formats, cost-saving measures, and use of advanced technology (e.g., email threading, analytics).
• Demonstrate deep working knowledge of platforms like RelOne and other eDiscovery Platforms.
• Model responsiveness, proactive communication, and high-touch client support.
• Anticipate needs, provide updates before asked, and deliver white-glove service.
• Manage multiple deadlines and shifting priorities while maintaining composure under pressure.
• Lead QC for all deliverables including search terms, production specs, processing work, and matter documentation.
• Spot issues early, escalate appropriately, and implement remediation strategies.
• Ensure compliance with firm protocols, chain of custody standards, and risk management policies.
• Develop project plans, assign roles and tasks, and ensure timelines are met.
• Collaborate with operations, vendors, and internal teams to execute against deliverables.
• Participate in process improvement and cross-functional initiatives within the practice group.
• Represent eData in client-facing opportunities and cross-sell services across departments.
• Deliver training and act as subject-matter liaison throughout the lifecycle of a matter.
• Support pricing and billing processes, including AFAs, time management, and value-add edits.
• Maintain daily timekeeping and follow all firm and departmental procedures.
• Stay current on legal tech trends and continuously seek out learning opportunities.
• Collaborate and connect with eData partners, leadership, and all levels of team members.

Benefits

• 401(k) eligibility
• various paid time off benefits, such as vacation, sick time, and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees