E-Commerce Systems & Operations Specialist
About The Position
Spring Footwear Corp is seeking an E-Commerce Systems Administrator to support the daily operations of our B2C and drop-ship e-commerce platforms. This role is hands-on and execution-focused, providing backend system administration, troubleshooting, and operational support across Shopify, Amazon, Walmart, OMS, and related systems. The E-Commerce Systems Administrator works closely with the E-Commerce Systems Manager and cross-functional teams to ensure accurate order flow, product setup, inventory management, and platform stability while maintaining Spring Footwear’s high standard of service.
Requirements
- 2+ years of experience in e-commerce operations, systems administration, or platform support
- Hands-on experience with Shopify required
- Strong Excel skills (VLOOKUP, pivot tables, data analysis)
- Experience working with OMS, integrations, and CSV file uploads
- Detail-oriented with strong organizational and problem-solving skills
- Ability to work independently and collaboratively in a fast-paced environment
- Strong written and verbal communication skills
Nice To Haves
- Experience with Amazon Seller Central and/or Walmart Seller Center preferred
Responsibilities
- Provide daily backend support for Shopify, Amazon Seller Central (FBM/FBA), Walmart, and internal OMS.
- Monitor order processing, integrations, and transactions to ensure timely and accurate fulfillment.
- Troubleshoot technical, functional, and operational issues related to e-commerce platforms and third-party applications.
- Maintain user accounts, permissions, and access rights across e-commerce systems and EDI platforms.
- Assist with product setup and maintenance across B2C channels, including images, descriptions, pricing, and attributes.
- Upload, update, and edit product data using CSV files and platform backends.
- Support inventory reconciliation, discrepancy research, and file maintenance.
- Perform routine audits of product listings to ensure accuracy and compliance.
- Support drop-ship customer onboarding, setup, testing, and maintenance.
- Assist with monitoring order flow between e-commerce platforms and OMS.
- Help respond to operational inquiries related to order status, tracking, and processing.
- Participate in system testing cycles and document results.
- Monitor and assist with resolving marketplace errors, alerts, and cases.
- Support listing updates, image changes, and product data corrections.
- Assist with chargeback and dispute cases (Amazon, PayPal, Afterpay, Shop Pay).
- Help ensure compliance with marketplace requirements and internal standards.
- Assist with backend support for marketing tools and platform integrations (Shopify, Facebook, Instagram, email platforms).
- Help maintain integrations between Shopify and social media platforms.
- Support testing and troubleshooting of marketing automation tools.
- Assist with documenting processes, procedures, and system workflows.
- Support implementation, testing, and rollout of system updates and improvements.
- Communicate system-related updates or issues to internal teams as directed.
Benefits
- Medical, Dental & Vision Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Employee Discount on all Spring Footwear products
- Profit Sharing Plan
- Supportive team culture and opportunities for long-term growth
- Stable, growing company with strong retail, e-commerce, and wholesale presence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
