eCommerce Supervisor

FERRAGAMO USA INC • Secaucus, NJ

103d • $20 - $24

About The Position

At Ferragamo, we're more than just building a Brand We are redefining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship. You’re more than just joining a Team. We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team. Together, let’s evolve iconic. Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive – they embody the heritage and savoir-faire that are the hallmarks of our Brand. Ferragamo is certified as a Great Place to Work.

Requirements

• 3+ years of experience in a omni channel warehouse, preferably in a luxury or fashion environment.
• Proficiency in WMS/ERP systems and Microsoft Office Suite.
• Strong organizational and communication skills.
• Strong understanding of return processes and inventory/quality control.

Responsibilities

• Manage e-commerce order fulfillment including picking, packing, and shipping.
• Coordinate with customer service to resolve order-related issues.
• Ensure compliance with safety standards and operational procedures.
• Supervise e-commerce warehouse staff and allocate resources effectively.
• Oversee return processing from e-commerce, retail stores, and wholesale partners.
• Ensure timely inspection of returned items.
• Coordinate with customer service and sales teams to resolve return-related issues.
• Monitor KPIs related to return rates and processing times.
• Supervise reverse logistics staff and ensure compliance with company policies.
• Maintain accurate records of returned inventory and generate performance reports.

Benefits

• Play your part in driving the evolution of one of the world’s most known and iconic luxury companies in new exciting directions.
• Bring your ideas and put your entrepreneurial spirit to the test and embrace our rich heritage and craftsmanship excellence whilst expanding your skills and experiences.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees