E-Commerce Supervisor

United Electric Supply • New Castle, DE

2d

About The Position

We are seeking a strategic and hands-on Ecommerce Manager to oversee the performance, development, and optimization of our e-commerce websites. This role is ideal for a proactive leader who can balance day-to-day operations with long-term planning and thrives in a fast-paced, customer-focused environment. Reporting to the VP of Marketing, the E-commerce Manager will play a key role in enhancing customer experience, identifying growth opportunities, and building a scalable e-commerce roadmap.

Requirements

• 3+ years of experience managing ecommerce websites, preferably in the electrical or distribution industry.
• Strong understanding of ecommerce platforms, digital marketing, and analytics tools (e.g., GA4, Hotjar).
• Experience with front-end technologies (HTML, CSS, JavaScript) and ability to troubleshoot basic code issues.
• Proven ability to develop and execute strategic plans while managing tactical operations.
• Excellent communication, project management, and cross-functional collaboration skills.
• Knowledge of SEO, SEM, and e-commerce best practices and knowledge of GA4 and other analytic tools.

Nice To Haves

• Experience with PIM, DAM, CMS, and other e-commerce technologies is a plus.

Responsibilities

• Manage the daily operations, functionality, and performance of all e-commerce websites.
• Collaborate with cross-functional teams (marketing, sales, IT, pricing) to ensure seamless execution of ecommerce initiatives.
• Develop and execute a strategic e-commerce roadmap aligned with business goals.
• Create and manage the e-commerce budget, ensuring efficient use of resources.
• Define and track KPIs to measure performance, customer engagement, and ROI.
• Analyze site traffic, user behavior, and conversion data to identify opportunities for improvement and provide regular reports and insights.
• Lead efforts to improve site usability, product data accuracy, and overall customer experience.
• Coordinate with manufacturers and third-party data providers to maintain high-quality product content.
• Manage relationships with external vendors, platforms, and agencies.
• Support SEO/SEM strategies and digital merchandising efforts.
• Troubleshoot website issues and oversee platform updates and enhancements.
• Provide training and support to internal teams and customers on e-commerce tools and processes.
• Performs other duties as obvious or assigned.

Benefits

• Health, Dental, and Vision Insurance
• Disability Insurance and Life Insurance
• 401(K) and Stock Ownership
• Paid Vacation and holidays
• Educational Benefits
• Wellness Programs
• Work/Life Balance
• Eligible for Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed