E-Commerce Supervisor (In-Store Shopper) - Full Time

Whole Foods • Annapolis, MD

75d • $16 - $30

About The Position

At Whole Foods Market, we're working to nourish people and the planet. We're committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who are passionate about our quality products and great customer service. We think you'll agree that it's a great time to join #TeamWFM. The Supervisor, WFMOA: E-Commerce requires you to lean into five key areas: safety, quality, customer service, productivity, and fun.

Requirements

• Must have a High School diploma or equivalent.
• 6+ months retail experience for employees in a retail, distribution, or logistics environment.
• Flexibility to work weekends and or evenings.
• Availability to work overtime during peak seasons and as needed year-round.
• Authorization to work in the US without sponsorship.
• Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software.

Nice To Haves

• Prior experience leading others.
• Ownership in your work and team.
• Ability to learn quickly and work under pressure in a fast-paced environment.
• Demonstrated analytical skills and ability to problem solve and prioritize with little guidance.
• High energy, enthusiastic, and displays an affinity for our products, core values, and company.
• Demonstrates exceptional level of knowledge surrounding (new) products, item location, pricing and awareness of relevant competitors and industry trends.
• Demonstrated communication skills (written and verbal).

Responsibilities

• Ensuring a safe work environment for all Team Members.
• Reviewing the work forecasts and uphold productivity and utilization requirements to meet the overall WFMOA objectives.
• Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times.
• Proactively identifying and leading process improvement initiatives.
• Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals.
• Coordinating process flow to ensure products are dispatched on time to meet on-line customer delivery promise.
• Maintaining awareness of in-store customer needs and directing Team Members as necessary to satisfy and delight customers.
• Responding promptly to customer requests and questions.
• Directing and assigning job duties for Team Members.
• Partnering with leadership in all areas to ensure successful and continuous operations.
• Training, auditing, and supporting Team Members to perform WFMOA standard operating procedures.
• Ensuring Team Members have the proper tools to perform their jobs and communicating repair or replacement when needed to leadership.
• Reporting and escalating systemic issues as necessary and in a timely manner.
• Demonstrating and/or performing shopping duties to support their TMs and WFMOA needs.
• Reviewing and honoring Standard Operating Procedures according to WFMOA practices.
• Identifying, addressing and resolving safety issues.

Benefits

• Health insurance
• Retirement plan benefits
• Eligibility for a store discount
• Paid time off
• Access to other benefit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED