eCommerce Strategist & Project Lead - Inc5000 Marketing Agency

Vivid Marketing • Cleveland, OH

301d

About The Position

is a 5x Inc. 5000 winner and a 5x NorthCoast 99 honoree, recognized as one of the best places to work in Northeast Ohio. We're a full-service digital agency built for brands that are scaling fast — blending deep technical expertise, bold creativity, and measurable results. We've helped brands in nearly every vertical — from challenger startups to industry leaders — scale their digital revenue and elevate their customer experience. Our team is fast-moving, entrepreneurial, and passionate about doing exceptional work. We're looking for a Senior eCommerce Strategist & Project Lead to serve as the primary point of contact and trusted advisor for our eCommerce clients. You'll guide brands through the complexities of digital commerce, bringing together cross-functional teams to plan and launch high-performing DTC websites and digital growth strategies. This is more than a typical PM role — you'll be the quarterback for each eCommerce engagement, leaning into both the technical and strategic aspects of site builds, platform integrations, retention marketing, and ongoing optimization.

Requirements

• 4-7 years of professional experience in an agency, consultancy, or fast-paced in-house marketing team
• Demonstrated success leading eCommerce initiatives, including Shopify Plus builds, email automations, and digital growth campaigns
• Working knowledge of tools like Klaviyo, GA4, Meta Ads, Recharge, Rebuy, Yotpo, or Gorgias
• Ability to speak fluently with developers and strategists about APIs, data layers, custom functionality, and modern web infrastructure
• Strong command of eCommerce KPIs (CRO, AOV, LTV, CVR) and how they connect to digital experience
• Excellent communication, presentation, and relationship-building skills
• Confidence juggling multiple projects with competing priorities — and a strong instinct for when to escalate, simplify, or push back

Nice To Haves

• Experience with headless commerce, Shopify Hydrogen, or composable commerce frameworks
• Familiarity with ERP/PIM integrations, multi-currency, or subscription business models
• Technical certifications (e.g. Shopify Plus Partner Academy, Klaviyo Partner)
• Prior experience scaling a DTC brand with 7-figure GMV or more

Responsibilities

• Lead eCommerce Projects from Strategy to Execution: Own timelines, scope, and success metrics for Shopify Plus builds, redesigns, replatforms, CRO audits, and retention campaigns.
• Act as a Strategic Advisor: Help clients make smart decisions on tech stack, architecture, app selection, and growth strategy — connecting tactical decisions to revenue outcomes.
• Translate Business Needs into Technical Requirements: Collaborate with UX, dev, and creative teams to define user stories, prioritize backlogs, and QA final deliverables.
• Manage Internal & External Communications: Run productive client meetings, maintain proactive communication, and ensure alignment across stakeholders.
• Drive Performance & Innovation: Analyze eCommerce KPIs and client feedback to identify opportunities for upsell, expansion, and continued improvement.
• Ensure Operational Excellence: Keep projects on track, team hours in budget, and deliverables up to agency standards.

Benefits

• 100% Employer-Paid Health Coverage - Base health, dental & vision insurance fully covered for employees, with spouse and dependent plans available
• Flexible Hybrid Work - Work remotely with 2 in-office days per week at our Cleveland HQ
• Unlimited PTO - Take the time you need, plus enjoy company holidays and paid office closure in December
• Summer Fridays & Flex Fridays Year-Round - Start your weekends early with time to recharge
• 12 Weeks Fully Paid Parental Leave - 3 months off for birthing parents to bond with their little one
• Free Downtown Parking - Skip the meter and park with ease near the office
• 401K Retirement Plan - Build your future with optional retirement contributions
• Stackable Incentives - Earn bonuses and perks through performance-based programs
• Career Advancement - We prioritize promoting from within and offer leadership growth tracks
• Award-Winning Culture - Collaborative, mission-driven, and rooted in respect and creativity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Performing Arts, Spectator Sports, and Related Industries