eCommerce Shipping Superviso

Vanguard Packaging-posted about 1 year ago
Full-time • Mid Level
Kansas City, MO
Merchant Wholesalers, Nondurable Goods
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The eCommerce Shipping Supervisor at Vanguard Packaging is a hands-on supervisory role responsible for overseeing the accurate and timely shipping of eCommerce orders. This position focuses on meeting key performance indicators and collaborating with various departments to enhance operational efficiency and continuous improvement in the fulfillment process.

  • Coach, mentor, and lead the fulfillment team.
  • Manage staffing and performance to meet business goals.
  • Ensure eCommerce shipping goals are met within 10 business days.
  • Collaborate with cross-functional departments to maximize output.
  • Monitor and communicate fulfillment and shipping metrics.
  • Assist scheduling with order prioritization input from the eCommerce team.
  • Identify and collaborate on improvement opportunities across departments.
  • Work with production management to maintain quality and lead times.
  • Oversee the eCommerce fulfillment and pack-out department.
  • Perform quality checks on customer orders before shipment.
  • Handle shipping claims and product movement using a forklift and pallet jack.
  • Close out monthly shipped order details with Finance.
  • Print and apply all shipping labels and ensure Smartsheet accuracy.
  • Pack master shipping cartons and build shipping containers.
  • Monitor and place replenishment orders for shipping supplies.
  • Assist with shipping quotes for sales.
  • Ensure accuracy of daily labor reporting and approve timecards.
  • Comply with company policies and procedures.
  • Perform additional duties as assigned by management.
  • High school diploma or equivalent education and experience.
  • 2 years of experience managing a team.
  • Proficient in computer skills including Excel, Word, and email.
  • Minimum of 2 years experience in manufacturing or warehousing.
  • Bachelor's degree or relevant experience.
  • Experience with CRM tools such as Help desk tools, Shopify, SalesForce, and Pipedrive.
  • Experience in developing or working on project teams for eCommerce platforms.
  • Prior forklift experience.
  • AD&D insurance
  • Health insurance
  • Dental insurance
  • 401(k)
  • Vision insurance
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