E-Commerce Operations Manager
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About The Position
At Lavazza North America, the ECommerce Operations Manager will be responsible for coordinating all the ecommerce operational activities with interaction with other departments such as logistics and Customer Service, Demand Planning, and IT ensuring efficiency and seeking continuous improvement of existing processes as well as maintaining a forward-looking view toward scalable growth across all ECommerce Channels. ECommerce is a key priority for Lavazza on both B2C and B2B ends, it is a strategic high-potential growth engine, across DTC, Amazon, E-retailers, and B2B websites (Flavia.com). This role will work closely with Customer Service, Logistics, IT, ECommerce Channel Partners, and other peers to ensure consistency and growth through all channels. Primary activities include overseeing and expediting various operational aspects of our ECommerce business, including Amazon 1P Order coordination, information flow between Customer Service and Logistics, allocation and forecasting, replenishment across multiple warehouses and channels, shipping coordination for 2P and 3P channels, supply chain consistency, inventory planning, IT issue resolution, and providing ongoing support for all Retailer, Away From Home, and Office Coffee Services activations.
