E-Commerce Operations Manager
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About The Position
At Montblanc, we craft luxury products designed to inspire. From fine writing instruments and leather goods to timepieces and accessories, our Maison blends heritage, innovation, and craftsmanship to deliver exceptional quality. As we evolve our eCommerce ecosystem, we are looking for passionate, detail-oriented individuals who thrive in a fast-paced, dynamic environment and are committed to delivering operational excellence. Join us in advancing Montblanc's position as a leading digital luxury brand within a dynamic and collaborative environment. Reporting to the Senior Manager of eCommerce, this candidate will support the end-to-end operational infrastructure of Montblanc.com in North America. This role is responsible for managing core eCommerce functions, including order processing, system performance, inventory alignment, and issue resolution. You will collaborate cross-functionally with the Client Relations, Fulfillment and Logistics, After-Sales, IT, and Global HQ teams to ensure operational accuracy, data integrity, and readiness across all digital initiatives. This role is key to enabling omnichannel execution and supporting a Client Relations team focused on excellent client service and experience.
