E-Commerce Operation Manager
About The Position
The E-Commerce Operations Manager is responsible for the day-to-day operations of Goodwill SWPA’s e-commerce facility, overseeing the full workflow from inbound and sorting through listing, shipping, and warehouse management. This role leads a multi-functional team to ensure safe, efficient, and high-quality processing of donated goods for multiple online platforms (including ShopGoodwill and eBay), supporting a growing e-commerce business. This Leader owns facility scheduling, staffing, and daily execution; drives productivity and quality; and champions operational excellence and continuous improvement. This role works closely with the Director of E-Commerce and other leaders across Retail, Donations, Supply Chain, and Finance to align operations with Goodwill’s mission and strategic goals.
Requirements
- High School Diploma and 5+ years relevant experience OR Associates Degree in Business, Management, or related field AND 3+ years relevant experience OR.
- Bachelors Degree in Business, Management, or related field AND 2+ years of relevant experience.
- Experience taking on full responsibility for daily operations.
- Direct supervisory experience of multi-level teams (Assistant Managers, Supervisors, etc).
- Knowledgeable and experienced in managing budgets and production targets.
- Qualified candidates must have a valid driver's license for regional travel.
- Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment.
Nice To Haves
- Strong preference for experience in leading performance improvement, training, or team development.
- Experience in community engagement or donor relationship building is preferred.
Responsibilities
- Oversee day-to-day e-commerce facility operations.
- Lead, develop, and schedule the e-commerce operations team.
- Drive performance, quality, and customer experience.
- Manage warehouse layout, inventory flow, and safety.
- Use data and continuous improvement to drive operational excellence.
- Foster a People-First Culture Rooted in Mission.
- Uphold and enforce Goodwill of Southwestern PA’s policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
