ECommerce Manager

Outerknown • Carlsbad, CA

66d

About The Position

The eCommerce Manager will manage and oversee all aspects of the digital experience, including site management, product merchandising, site experience, site speed, feature expansion, and the creation of a best-in-class shopping experience online. This role owns all aspects of the eCommerce P&L and drives optimization across all elements that impact the financial performance of the eCommerce channel. The eCommerce Manager is responsible for delivering eCommerce sales and profitability targets while working cross-functionally with product, marketing, creative, finance, retail, and operations to foster accountability and collaboration across all stakeholders of the digital business. This role requires a minimum of 3 days in the office in Carlsbad, which may increase due to business needs.

Requirements

• 5+ years overseeing eCommerce management.
• Attention to detail.
• Customer first mentality that understands how site testing affects customer experience.
• Thorough understanding of Shopify and third-party apps.
• Ability to think independently and creatively to problem solve.
• Proven ability to work smoothly with other departments and eCommerce stakeholders.
• Excellent communication skills.
• Understanding of data and analytics such as Shopify reports and Google Analytics.
• Experience working with agencies and contractors.

Responsibilities

• Oversee the day-to-day eCommerce operations across all eCommerce functions, ensuring a best-in-class shopping experience.
• Own third party vendor and agency relationships, ensuring accountability and performance standards.
• Lead the optimization of backend processes and systems to minimize P&L impact from returns, exchanges, fulfillment, fraud, and cancellations.
• Plan and oversee execution of all key GTM calendar events.
• Partner with key stakeholders across the organization to ensure cross-functional collaboration and accountability.
• Define, deliver, and track strategies and roadmaps for Digital Merchandising, Digital Capabilities, UX, and eCommerce.
• Implement data-driven, evergreen test and learn strategies across all eCommerce functions.
• Drive omnichannel strategy to enable a seamless customer experience across all direct consumer touchpoints.
• Define KPI goals and work to deliver against those goals.
• Deliver weekly KPI reporting across all eCommerce functions and brands.
• Hire and retain a best-in-class team across Digital Merchandising, Digital Capabilities, UX, and eCommerce.
• Provide mentorship and guidance to team members to help them grow in their roles.
• Build strong team morale to ensure retention of top talent.
• Achieve eCommerce revenue and KPI goals.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 51-100 employees