E-Commerce Logistics Operations Specialist - New York

Richemont • New York, NY

104d • $27 - $35

About The Position

Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity. At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Requirements

• 3-5 years' experience within logistics operations.
• University or superior degree, Engineer or equivalent a plus.
• B2C experience a plus.
• Confirmed logistics expertise.
• Proven experience in operations management a plus.
• Strong data controlling and analysis skills.
• Microsoft office skills (word, excel, power point).
• SAP knowledge is a plus.
• English and Spanish Speaker.

Nice To Haves

• Capacity for analysis and synthesize.
• Ability to understand / anticipate issues, considering global impacts or solution.
• Customer centric and high-quality service mindset.
• Organizational skills and prioritization.
• Team player and federative.
• Proactive.
• Excellent communication skills.
• Curious and committed.

Responsibilities

• Manage the Luxury Fashion Logistics E-commerce Operations on behalf of Richemont Fashion & Accessories Maisons.
• Ensure 3PL & carrier availability and capacity by anticipation based on the forecast.
• Oversee the logistics e-commerce operations with the 3PL (outbound orders, Value Added Services, Reverse Logistics, etc.).
• Monitor the implementation of RICHEMONT/Maisons rules and processes.
• Partner with our CRC department for B2C claims resolution.
• Enforce controlled communication through RIC and partner web portal.
• Make first level of decision and arbitration.
• Ensure B2B back-up activity and support.
• Use daily report and data indicators to ensure completion of B2C daily activities.
• Analyze delays and major logistics deviation (incl. outbound and return).
• Provide monthly KPI's and collect insights for Monthly Business Review.
• Follow up and control transport partner performance.
• Establish and maintain robust governance frameworks for e-commerce activities.
• Single point of contact for Maisons and external partners.
• Analyze and streamline daily requests, driving efficient decision-making and clear communication.
• Master and communicate the performance KPI for Warehouse operation.
• Act as expert reference for e-commerce logistics processes and documentation.
• Formalize e-commerce operations procedure and best practices.
• Support our organization on Fashion & Accessories e-commerce projects.

Benefits

• Generous compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree