E-Commerce Inside Account Executive

Koalafi•Richmond, VA

13d•$100,000 - $130,000•Hybrid

About The Position

The E-Commerce Inside Account Executive is a full-cycle, quota-carrying role responsible for prospecting, closing, onboarding, and growing e-commerce merchant partners. This role focuses heavily on outbound prospecting and new merchant acquisition, while also managing and expanding a growing book of business. You’ll work primarily with online merchants using platforms such as Shopify, Magento, WooCommerce, and BigCommerce. This is a hybrid role based in Richmond, VA, with approximately 95% inside sales and account management and occasional travel to industry events and merchant onsite meetings.

Requirements

2+ years of inside sales and/or account management experience (SaaS, fintech, payments, or e-commerce preferred)
Experience working with e-commerce platforms such as Shopify, Magento, WooCommerce, or BigCommerce
Ability to discuss checkout flows, conversion rates, plugins/apps, and basic technical concepts (no coding required)
Strong communication skills, phone presence, and virtual presentation abilities
Organized, self-motivated, and comfortable in a fast-paced, quota-driven environment
CRM experience (Salesforce or similar)

Nice To Haves

Experience selling to or supporting online merchants or digital-first businesses

Responsibilities

Prospect and close new e-commerce merchant partners via outbound calling, inbound leads, email, and virtual selling
Own the merchant lifecycle from initial outreach through onboarding and early-stage growth
Serve as the primary point of contact, driving adoption, performance, and account expansion
Educate merchants on integrating and optimizing Koalafi financing across major e-commerce platforms
Conduct virtual demos, presentations, and training sessions
Collaborate with Marketing, Product, Integrations, and Sales teams
Manage pipeline, activity, and performance metrics in CRM
Meet or exceed monthly and quarterly sales and onboarding KPIs