Nw Indiana Division E-Commerce Field Specialist

Kroger • Indianapolis, IN

9d

About The Position

Provide support to the division eCommerce manager by ensuring procedures and company guidelines are followed to achieve sales objectives, goals and budgets. Assist in the training and development of the stores' eCommerce team. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities - Support the implementation, training and execution of new initiatives and process improvements to support division and company goals - Ensure that division eCommerce departments are meeting and exceeding customer expectations for ease of shopping, variety, freshness and cleanliness - Ensure that local, state, and federal laws, food safety procedures and company guidelines are followed - Assist in recruiting, selecting and hiring qualified associates for division eCommerce departments and ensure stores are sufficiently staffed to handle business demands - Participate in delivering training to the division's eCommerce team for all eCommerce functions and duties at new and existing locations - Assist store eCommerce teams in achieving annual division performance goals for quality, efficiency, and positive customer experiences - Assist store eCommerce teams in meeting division and expense budgets - Assist in the eCommerce department's analysis and response to the competitive landscape - Communicate the eCommerce strategy with division district managers, district coordinators, store eCommerce supervisors and associates - Work with the store eCommerce team and division staff on resolving operational issues - Assist with addressing customer feedback, questions, or concerns - Visit store eCommerce sites to assist teams in maintaining operational and customer service standards; address immediate concerns and work with team to provide solutions to issues - Ensure preventive maintenance protocols for equipment are being followed - Measure productivity and customer satisfaction levels for store eCommerce department associates; assist store eCommerce supervisor in creating continuous improvement plans - Assist with addressing customer feedback inquiries, questions or concerns - Must be able to perform the essential job functions of this position with or without reasonable accommodation

Requirements

• High School Diploma or GED
• Any proven supervisory experience
• 1 year of experience as an assistant store lead
• Excellent oral/written communication skills
• Ability to stoop, kneel, or crouch several times per hour
• Must be able to stand for extended periods of time and/or walk constantly
• Must be able to lift objects up to 25 pounds frequently and objects up to 50 pounds several times throughout the day
• Basic knowledge of computers
• Strong organizational and leadership skills

Nice To Haves

• Bachelor's Degree
• Any retail management experience
• Any experience with and knowledge of point of sale (POS)
• Any experience in a warehouse environment
• Knowledge of eCommerce business

Responsibilities

• Support the implementation, training and execution of new initiatives and process improvements to support division and company goals
• Ensure that division eCommerce departments are meeting and exceeding customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure that local, state, and federal laws, food safety procedures and company guidelines are followed
• Assist in recruiting, selecting and hiring qualified associates for division eCommerce departments and ensure stores are sufficiently staffed to handle business demands
• Participate in delivering training to the division's eCommerce team for all eCommerce functions and duties at new and existing locations
• Assist store eCommerce teams in achieving annual division performance goals for quality, efficiency, and positive customer experiences
• Assist store eCommerce teams in meeting division and expense budgets
• Assist in the eCommerce department's analysis and response to the competitive landscape
• Communicate the eCommerce strategy with division district managers, district coordinators, store eCommerce supervisors and associates
• Work with the store eCommerce team and division staff on resolving operational issues
• Assist with addressing customer feedback, questions, or concerns
• Visit store eCommerce sites to assist teams in maintaining operational and customer service standards; address immediate concerns and work with team to provide solutions to issues
• Ensure preventive maintenance protocols for equipment are being followed
• Measure productivity and customer satisfaction levels for store eCommerce department associates; assist store eCommerce supervisor in creating continuous improvement plans
• Assist with addressing customer feedback inquiries, questions or concerns
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees