e-COMMERCE/DEPARTMENT LEAD

Kroger•Milan, MI

About The Position

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

Proven supervisory experience
Ability to read shelf tags
Basic knowledge of computers
Excellent oral/written communication skills
Basic math skills (i.e., counting, addition, and subtraction)
Self-directed, ability to execute projects with minimal supervision

Nice To Haves

Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience

Responsibilities

Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
Perform responsibilities required of selectors and customer attendants as needed per company guidelines
Train all functions and duties of the selector and customer attendant roles
Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
Assist with scheduling to meet operational and associates’ needs
Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
Print and distribute order labels, including orders for perishable departments
Troubleshoot e-Commerce equipment and devices
Maintain level of supplies needed to perform necessary duties
Maintain organization and cleanliness of staging areas and equipment
Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
Perform required opening and closing procedures
Learn and implement process improvements as directed by division or enterprise e-Commerce team
Provide feedback on team members daily performance and annual performance reviews
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation