e-COMMERCE/DEPARTMENT LEAD

Kroger • Novi, MI

95d

About The Position

The Store e-Commerce Manager is responsible for assisting in the management of the day-to-day operations of the store's e-Commerce department. This role emphasizes the company's core values, including respect, honesty, integrity, diversity, inclusion, and safety. The position requires a proactive approach to ensure that the e-Commerce department runs smoothly and efficiently, meeting customer expectations and adhering to company guidelines.

Requirements

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).
• Self-directed, ability to execute projects with minimal supervision.

Nice To Haves

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience.

Responsibilities

• Assist the Store e-Commerce manager in managing day-to-day operations of the e-Commerce department.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies, and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members' daily performance and annual performance reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers