e-COMMERCE/DEPARTMENT LEAD

Kroger-posted 4 months ago

Full-time • Entry Level

Appleton, WI

Food and Beverage Retailers

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The Store e-Commerce Manager is responsible for overseeing the daily operations of the store's e-Commerce department. This role requires a commitment to the company's core values, including respect, honesty, integrity, diversity, inclusion, and safety. The position involves managing a team, ensuring compliance with laws and safety procedures, and maintaining high standards of customer service and operational efficiency.

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department.
Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines.
Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
Train all functions and duties of the selector and customer attendant roles.
Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
Assist with scheduling to meet operational and associates' needs.
Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
Print and distribute order labels, including orders for perishable departments.
Troubleshoot e-Commerce equipment and devices.
Maintain level of supplies needed to perform necessary duties.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item location discrepancies, and invalid temperature types to the store e-Commerce manager.
Perform required opening and closing procedures.
Learn and implement process improvements as directed by division or enterprise e-Commerce team.
Provide feedback on team members' daily performance and annual performance reviews.

Proven supervisory experience.
Ability to read shelf tags.
Basic knowledge of computers.
Excellent oral/written communication skills.
Basic math skills (i.e., counting, addition, and subtraction).
Self-directed, ability to execute projects with minimal supervision.

Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience.

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