E-Commerce Customer Service

Sugarboo & Co • GA

110d

About The Position

The position is for an entry-level role located at the Corporate office in Alpharetta, GA. It is a full-time position focused on customer service and sales related to the company's website. The role involves handling inquiries, overseeing sales and inventory, and assisting customers with their online shopping experience.

Requirements

• Excellent communication skills with the ability to identify and communicate issues to department personnel and find solutions for those issues.
• Proficiency with MAC and apple products.

Nice To Haves

• Previous experience with Shopify & ShipStation preferred, but not required.
• Previous experience with Lightspeed preferred, but not required.

Responsibilities

• Handle all customer service related inquiries pertaining to the website and sales.
• Oversee sales, returns and inventory for products on the website.
• Distribute orders for fulfillment.
• Screen and direct a high-volume number of calls and e-mails pertaining to web sales and customer service.
• Help customers navigate the website and place orders online.
• Provide knowledgeable answers to questions about products, pricing and availability.
• Help resolve product returns, respond to shipping inquiries and answer order status questions.
• Merchandise products on e-commerce website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees